Mediation Skills for Facilitated Conversations

Train online in facilitating conversations that bring early and informal resolution to workplace disputes.

This highly practical two-day online course builds your confidence and competence in using some
key mediation skills to facilitate conversations between people who are in dispute.

Based around real case scenarios, the course provides everything you need to be able to set up, run, and
conclude informal resolution meetings: face-to-face or online.

You will learn:

Key mediation skills: a selection of essential tools drawn from our 5-day qualification course

The opportunities, benefits, and limitations of running facilitated conversations

How to decide which sorts of disputes would be suitable for this approach

Building mediation skills into your professional role

Call 0800 772 0778
to speak to one of our experts and find out more about the best course for you.
Send us a message
To contact UK Mediation or to arrange a free training consultation, click here.
Request a call back
If you would like to discuss our courses in more detail, request a call back here.

Learn how to facilitate conversations

Gain key mediation tools and skills

Build mediation skills into your professional role

Why train online with UK Mediation?

Experienced in virtual delivery
For many years now, we’ve provided online courses to both individuals and organisations. We’ve honed our processes over that time, ensuring that we remain the leading providers of online mediation training.
ISO-9001 quality standard
ISO-9001 is the internationally-recognised standard for quality management. This means that, whatever service we’re providing, you can be sure it will be carried out in an efficient and quality-focused manner.

Trained by real mediators
All of our trainers are practising mediators with many years of experience. They are also certified adult educators, meaning you’re in capable hands during your training!
Post-course support
We don’t wash our hands of you after your training. Not only do we have a dedicated support line, we also give you access to our exclusive IMPC Learner Zone, a hub of information and resources for qualified mediators.

Course Content

Content

This two-day course covers everything you need to be able to facilitate productive conversations between people who have come into conflict, including:

Some key mediation principles and skills

Applying mediation skills in a step-by-step process

Confidentiality and impartiality when working face-to-face or online

How to set up and manage a facilitated conversation

How to get a good resolution without directing or imposing

How to ensure that your facilitated conversations are safe and effective

Aims and Objectives

The aim of the two-day course is to get you to the point of being confident and competent to facilitate resolution conversations between people in dispute.

At the conclusion of the two days, you should be able to:

Compare and contrast using mediation skills with other forms of dispute resolution

Understand the essential skills and qualities of an effective dispute resolver

Know when and how to apply mediation skills to a facilitated conversation

Set up, facilitate, and conclude either face-to-face or online resolution meetings

Delivery

All of our online courses are live, interactive events, run by a practising mediator who is an expert in the field.

This course includes a combination of:

Custom-made videos of a range of simulated disputes

Lecture and live input by the trainer, as well as discussion among delegates

Group exercises

Small-group activities

Practice sessions with simulated case material

Real-life case studies

The learning group is created as a Zoom meeting, in which we can use custom-made video material, carry out discussions, run small group exercises, and have some practice sessions.

FAQs

How can a course in interpersonal skills be delivered online?
At UK Mediation, we have looked long and hard at what we can deliver online and what needs to be taught face-to-face. While some of our accredited mediator programmes have to be delivered in person, we believe this course can achieve its aims and objectives with a carefully delivered online approach. Plus, we know what we’re doing – we lead the way in virtual training delivery! We are an externally-accredited training provider and the only holders of the ISO 9001 quality standard in the mediation world. Our trainers have devised this course and refined it over the years to be a lively, interactive event, and feedback from previous learners include comments on it being ‘engaging’, ‘highly relevant’, and ‘a great confidence booster’.
Will I be a mediator if I do this course?
No, we are careful to distinguish this course from our accredited mediator programmes. What we say is that Mediation Skills for Facilitated Conversations shows you how to facilitate resolution meetings with people in dispute, but you won’t be a Mediator. To gain Mediator accreditation, you need to attend one of our Interpersonal Mediation Practitioner’s Certificate courses, either at a 5-day live event (subject to COVID-19 restrictions) or in our blended 2 X 3-day modular programme.

Pricing

The standard price for the course is £545 + VAT.

You can either pay the full amount now, or pay a 25% deposit to secure your place. We would then ask you to settle the balance six weeks before the course.

Discounts

We are pleased to offer a 10% discount for any one of the following reasons:

Early-Bird
The course is more than 90 days away.
Charity or NHS
Funded by a UK charity or NHS Trust.
Multiple Learners
Three or more learners booking onto a single course.

What’s included

Your course fee includes all of the following:

Two days of online training via Zoom, 9:30-4:30
High-quality PDF training guide
Free post-course support

Scheduled courses

“Everything was clearly explained and presented. Very enjoyable!”Mel Priestley, HR Manager
BMW (UK) Ltd