Online Open-Access Courses

Whether resolving disputes is part of your role within an organisation, or if you’re just looking to add new skills as a freelancer, there will be something to meet your requirements in our range of online courses.

All of the below courses will take place over the Zoom video conferencing app, and will be facilitated by one of our expert trainers (who will also be a practising mediator).

The training remains interactive and engaging, and we use a variety of different resources, exercises and video clips to bring the learning to life. We understand that online training can often be boring, and we aim to make sure that this isn’t the case when you train with UK Mediation!

To help you find out which course will be suitable for you, we’ve separated our training courses into three different categories:

Learn the principles of mediation and participate in this highly interactive one-day online course

This practical one-day Interpersonal Mediation Essentials course gives you the perfect introduction to using mediation. The course centres on a heated dispute between two people and takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage process to resolving people’s disagreements.

Learn the principles of telephone mediation for interpersonal disputes, and see a case in action

This practical one-day Telephone Mediation Essentials course gives you the perfect introduction to the principles and practice of using telephone and shuttle mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a mediator would apply telephone mediation to a real-life case.

Revisit and top-up key mediation skills, getting your practice back on track

Designed for those who have already trained in mediation, our popular one-day Mediation Refresher is run by one of our expert practising mediators. It refreshes your knowledge, gives you another opportunity to practice your skills, and allows for discussion of requested topics.

Build on your existing skills to carry out effective shuttle mediation over the phone

Our Mediating by Phone course is for people already trained as mediators, and takes place in the form of a half-day video conference. It is specifically for those interested in shuttle mediation on the phone, building on the skills that attendees will already have following their mediation training.