Online Open-Access Courses

Short courses

Mediation Skills for Facilitated Conversations

Train online in facilitating conversations that bring early and informal resolution to workplace disputes

This highly-practical two-day Mediation Skills for Facilitated Conversations builds your confidence and competence in using some key mediation skills to facilitate conversations between people who are in dispute. Based around real case scenarios, the course provides everything you need to be able to set up, run, and conclude informal resolution meetings.

  • Key mediation skills and tools drawn from our mediator qualification course
  • The opportunities, benefits, and limitations of running facilitated conversations
  • How to decide which sorts of disputes would be suitable for this approach
  • Building mediation skills into your professional role

Interpersonal Mediation Essentials

Learn the principles of mediation and participate in this highly interactive one-day online course

This practical one-day Interpersonal Mediation Essentials course gives you the perfect introduction to using mediation. The course centres on a heated dispute between two people and takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage process to resolving people’s disagreements.

  • Interpersonal mediation: what it is and isn’t
  • Some underlying principles of mediation
  • Identifying how conflict develops, and when the mediator should get involved
  • Confidentiality and impartiality: how they work in mediation

Online Mediation Essentials

Learn the principles of online mediation for interpersonal disputes, and see online mediation in action

This one-day Online Mediation Essentials course gives the perfect introduction to the principles and practice of using online mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage online mediation process to resolving interpersonal conflict.

  • Online interpersonal mediation: what it is and isn’t
  • Some underlying principles of online mediation
  • The role of the online interpersonal mediator
  • Confidentiality and impartiality: avoiding pitfalls in online mediation

Telephone Mediation Essentials

Learn the principles of telephone mediation for interpersonal disputes, and see a case in action

This practical one-day Telephone Mediation Essentials course gives you the perfect introduction to the principles and practice of using telephone and shuttle mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a mediator would apply telephone mediation to a real-life case.

  • Telephone-based interpersonal mediation: what it is and isn’t
  • The underlying principles of telephone mediation
  • Identifying how conflict develops, and when the mediator should get involved
  • Confidentiality and impartiality: how they work in telephone mediation

Accredited courses

Become an accredited and qualified interpersonal mediator

Train to be a mediator with the market-leading 40-hour professional mediation qualification. The Interpersonal Mediation Practitioner’s Certificate qualifies you to be able to resolve any and all types of interpersonal conflict. This includes workplace disputes, family and neighbourhood fall-outs, complaints, and business conflicts.

  • Split into two modules: three days of online learning and three days of face-to-face assessments at a later date
  • Externally-accredited training, assessment, and certification of your qualification
  • Professional training packs, complete with tailored case scenarios and learner manual
  • All of the forms, templates, and policies and procedures that your practice would need
  • Lifetime unlimited support, including access to our IMPC Learner Zone

Next steps courses

Mediation Refresher

Revisit and top-up key mediation skills, getting your practice back on track

Designed for those who have already trained in mediation, our popular one-day Mediation Refresher is run by one of our expert practising mediators. It refreshes your knowledge, gives you another opportunity to practice your skills, and allows for discussion of requested topics.

  • In-depth revision of the interpersonal mediation model
  • Revisit key skills of the mediator, including reframing
  • Live consultative support of cases that you might have completed
  • Receive advice and guidance on your practice, as well as any issues you may have

Mediating Online

Build on your existing skills to carry out effective mediation on virtual platforms

Our half-day Mediating Online workshop is perfect for those have already trained in mediation, but who are looking to also start offering online mediation. The training builds on your existing resolution skills, and gives you the required confidence to offer mediation over virtual platforms.

  • A quick re-cap on key skills of the mediator
  • Confidentiality, impartiality, and voluntary participation when mediating online
  • Address differences between this method and face-to-face mediation
  • Consider ethical implications of this method of resolution

Mediating by Phone

Build on your existing skills to carry out effective shuttle mediation over the phone

Our Mediating by Phone course is for people already trained as mediators, and takes place in the form of a half-day video conference. It is specifically for those interested in shuttle mediation on the phone, building on the skills that attendees will already have following their mediation training.

  • A quick re-cap on key skills of the mediator
  • Confidentiality, impartiality, and voluntary participation when mediating by phone
  • Learn active listening skills without the presence of non-verbal cues
  • Facilitating the shuttle conversation: Offers, Options, and Requests

Not sure which course is right for you?

Call us on 0800 772 0778 or send us an email at hello@ukmediation.net

About UK Mediation

We’ve been going for over 20 years! Discover more about UK Mediation, our accreditations, and our history.

Find out more
What our clients say

Don’t just take our word for it! Read some of the testimonials that we have received, coming from a wide range of clients.

Find out more
Need a little help?

Still not sure of the best option for you? Speak to one of our mediation training experts on 0800 772 0778, or you can send us a message below…

Send us a message