Mediation training for
local authorities
Train in using mediation to address conflict in local authority settings.
Over the last 20 years, we have worked with many of the UK’s Local Authorities. We understand some of the challenges faced by Authorities and staff alike, and how best to put some of our ideas about mediation and conflict resolution into action in this particular setting.
Learn from the experts – either in-person or online – how to resolve conflict more effectively: saving yourself time, money, delay, and ultimately avoiding lengthy and expensive formal processes.
For when conflict starts, our one-day training courses will prepare you to address situations quickly and positively.
When it’s time to sit people down and talk things through, our 2-day mediation skills course will train your team how to run resolution meetings: clearing the air and building better understanding.
If you want to build an organisation-wide mediator panel, ready to respond to referrals of workplace or neighbourhood disputes, we can provide you with everything you need.
We have grouped our market-leading courses into three categories: short courses, accredited courses, and next steps courses. If you can’t see quite what you need, do please get in touch and we would be glad to customise something for you.
Some of the local authorities we’ve worked with…
Short courses
Workplace Mediation Skills
Gain confidence and competence in putting your mediation skills into practice
This two-day Workplace Mediation Skills course provides learners with the skills needed to incorporate mediation into their practice. The course combines a small amount of theory with a lot of practice, and provides opportunities for your learners to try out their developing skills on some realistic case material tailored to your organisation.
Mediation Skills for Housing Professionals
Train in resolving neighbourhood conflicts, family disputes, and low level ASB cases
Our two-day Mediation Skills for Housing Professionals course is intended for anyone working in housing associations and local authorities, whose role involves repairing or improving relationships in a neighbourhood setting.
Mediation Skills for Homelessness Prevention
Resolve the disputes that could lead to a vulnerable individual becoming homeless
Our two-day Mediation Skills for Homelessness Prevention programme has been designed for those looking to prevent homelessness caused by breakdowns in family or tenancy relationships. The course is especially popular with those who are responsible for implementing the Homelessness Reduction Act.
Understanding Mediation
Getting started on a different approach to resolving disputes
If you’re thinking of using mediation to resolve conflict, our one-day Understanding Mediation package will give your employees a clear understanding of mediation. Suitable for management, HR teams, and all levels of staff, and ideal for those with no prior experience of conflict resolution.
Confident Conversations
Plan, manage, and conduct challenging conversations more confidently and competently
Our one-day Understanding Mediation course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.
Conflict Resolution Skills
Learn how to resolve conflict more quickly and more effectively
Our one-day Conflict Resolution Skills course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.
Manager as Mediator
Equipping managers with the skills required to resolve workplace disputes
This one-day Manager as Mediator masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors. It gives your delegates a thorough insight into the psychology of conflict, and builds confidence and competence in putting some mediation skills to use straight away.
Mediation Skills for Complaints Handling
Learn how to resolve complaints more positively using mediation skills
This two-day Mediation Skills for Complaints Handling course provides your learners with the skills required to incorporate mediation into your organisation’s complaints procedures. It also provides plenty of opportunities for practice, with case simulations tailored to the complaints your organisation would deal with.
Online Mediation Essentials
Learn the principles of online mediation for interpersonal disputes, and see online mediation in action
This one-day Online Mediation Essentials course gives the perfect introduction to the principles and practice of using online mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage online mediation process to resolving interpersonal conflict.
Telephone Mediation Essentials
Learn the principles of telephone mediation for interpersonal disputes, and see a case in action
This practical one-day Telephone Mediation Essentials course gives you the perfect introduction to the principles and practice of using telephone and shuttle mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a mediator would apply telephone mediation to a real-life case.
Accredited courses
Ready to qualify some internal mediators?
You may have existing staff who are working in mediation who would benefit from having an accredited qualification, or you may be ready to set up your own internal mediation service from scratch. Our Interpersonal Mediation Practitioner’s Certificate qualifies you as an accredited mediator and is widely recognised and respected within the industry.
Next steps courses
Mediation Refresher
Revisit key mediation skills and get your internal practice back on track
Taken up by those who already have in-house mediators, our popular Mediation Refresher is run by one of our expert practising mediators. It refreshes your knowledge, gives you another opportunity to practice your skills, and allows for tailored content to meet your current requirements.
Mediating Online
Build on your existing skills to carry out effective mediation on virtual platforms
Our half-day Mediating Online workshop is perfect for those have already trained in mediation, but who are looking to also start offering online mediation. The training builds on your existing resolution skills, and gives you the required confidence to offer mediation over virtual platforms.
Mediating by Phone
Build on your existing skills to carry out effective shuttle mediation over the phone
Our Mediating by Phone course is for people already trained as mediators, and takes place in the form of a half-day video conference. It is specifically for those interested in shuttle mediation on the phone, building on the skills that attendees will already have following their mediation training.
Case Supervision
Develop your skills, build your confidence, and sharpen your insight as a mediator
Case Supervision is a structured way of getting consultative support, allowing you to develop your skills beyond what you learned in your training, and helping to ensure that you are mediating effectively, professionally, and safely. Can be delivered in either a half-day or one-day session, depending on group size and caseload of your mediators.
“Extremely positive learning environment. Trainer ensured that all roleplay sessions were geared to the needs of the participants and relevant.”Sharon Rice, Family Group Conference Coordinatorread more testimonials
Surrey County Council
