Short mediation courses

Train your team in mediation with one of our popular courses, delivered in-person or online.

In addition to our accredited mediation qualification, we also offer a range of short courses, designed to provide your team with core mediation skills for them to integrate into their working roles.

They can also serve as an ideal introduction to mediation, giving delegates a taster of what they would experience on one of our accredited programmes.

All of our in-house mediation courses can be delivered online or face-to-face, and can be tailored to your exact requirements in order to fit your organisation’s culture, sector, and any other specific aspects that make your scenario unique.

To arrange a no-obligation quotation or to discuss the following options further, please send us a message.

Workplace Mediation Skills

2-day course

This popular course provides learners with the skills needed to incorporate mediation into their practice. The course combines a small amount of theory with a lot of practice, and provides opportunities for your learners to try out their developing skills on some realistic case material tailored to your organisation.

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Understanding Mediation

1-day course

If you’re thinking of using mediation to resolve workplace disputes, this introductory programme will give your employees a clear understanding of mediation what it is and what it can do. Suitable for management, HR teams, and all levels of staff, and ideal for those with no prior experience of conflict resolution.

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Confident Conversations

1-day course

This short skills programme shows your learners how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.

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Conflict Resolution Skills

1-day course

This popular course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.

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The Manager as a Mediator Masterclass

1-day course

This masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors. It gives your delegates a thorough insight into the psychology of conflict, and builds confidence and competence in putting some mediation skills to use straight away.

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Mediation Skills for Homelessness Prevention

2-day course

This tailored course has been designed for organisations looking to prevent homelessness caused by breakdowns in family or tenancy relationships. The programme is especially popular with housing professionals with local authorities with responsibility for implementing the Homelessness Reduction Act 2018.

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Commercial Mediation Skills

2-day course

As with all of our two-day training options, this course is designed for those who want to learn mediation skills without the qualification. This version of the course focuses on commercial mediation – financial and contractual disputes that could otherwise end up in court – rather than interpersonal.

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Online Mediation Essentials

1-day course

This one-day course gives the perfect introduction to the principles and practice of using online mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage online mediation process to resolving interpersonal conflict.

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Mediation Skills for Housing Professionals

2-day course

This tailored course is intended for anyone working in housing associations and local authorities whose role involves repairing or improving relationships in a neighbourhood setting, addressing interpersonal conflict at an early and informal level through mediation.

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Mediation Skills for Complaints Handling

2-day course

Mediation is now strongly encouraged as an early, informal, and rapid means of resolving many types of complaints. This course provides your learners with the skills required to incorporate mediation into your procedures, as well as providing plenty of opportunities for practice.

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Mediation Skills for Student Relationships

2-day course

University life can be a challenging time for many young people. However, interpersonal conflicts between students can often be resolved through mediation. This course, based around our popular two-day programme, teaches learners how to incorporate mediation into student welfare processes.

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Telephone Mediation Essentials

1-day course

This practical one-day course gives you the perfect introduction to the principles and practice of using telephone and shuttle mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a mediator would apply telephone mediation to a real-life case.

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Speak to one of our experts about which option would be best for you.

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0800 772 0778

Interested in a proposal?

We’re always happy to prepare a quote for your training needs and provide all the options you need to make an informed decision.

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