Mediation training for
housing providers

Mediation training for neighbourhood conflicts, family disputes, and ASB cases.

Addressing neighbourhood conflict, family feuds, and low-level ASB cases can be some of the biggest drains on your workers’ time. As such, using mediation for these kinds of disputes has become much more common over recent years.

Many Housing Providers that we have worked with want to take their mediation provision to the next level by training their own workers in mediation: effectively bringing their own professional mediation service in-house.

For when conflict starts, our one-day training courses will prepare you to address situations quickly and positively.

When it’s time to sit people down and talk things through, our 2-day mediation skills course will train your team how to run resolution meetings: clearing the air and building better understanding.

If you want to build an organisation-wide mediator panel, ready to respond to referrals of workplace or neighbourhood disputes, we can provide you with everything you need.

Our market-leading courses are grouped into three categories: short courses, accredited courses, and next steps courses. All of these training options can be delivered either face-to-face or online, and we are pleased to tailor them towards your requirements.

Some of the housing providers we’ve worked with…

Short courses

Workplace Mediation Skills

Gain confidence and competence in putting your mediation skills into practice

This two-day Workplace Mediation Skills course provides learners with the skills needed to incorporate mediation into their practice. The course combines a small amount of theory with a lot of practice, and provides opportunities for your learners to try out their developing skills on some realistic case material tailored to your organisation.

  • Mediating disputes: an abbreviated version of our five-day qualification
  • The strengths, benefits, and limitations of workplace mediation
  • Impartiality and confidentiality in mediation
  • How to build mediation skills into your regular professional role

Mediation Skills for Housing Professionals

Train in resolving neighbourhood conflicts, family disputes, and low level ASB cases

Our two-day Mediation Skills for Housing Professionals course is intended for anyone working in housing associations and local authorities, whose role involves repairing or improving relationships in a neighbourhood setting.

  • Mediating disputes: a tailored and abbreviated version of our five-day qualification
  • The strengths, benefits, and limitations of neighbourhood mediation
  • How to build mediation skills into your regular professional role
  • Building mediation into your policies and procedures

Mediation Skills for Homelessness Prevention

Resolve the disputes that could lead to a vulnerable individual becoming homeless

Our two-day Mediation Skills for Homelessness Prevention programme has been designed for those looking to prevent homelessness caused by breakdowns in family or tenancy relationships. The course is especially popular with those who are responsible for implementing the Homelessness Reduction Act.

  • Mediating disputes: a tailored and abbreviated version of our five-day qualification
  • The strengths, benefits, and limitations of this application of mediation
  • Building mediation into your policies and procedures
  • Knowing when to refer cases on to other services

Understanding Mediation

Getting started on a different approach to resolving disputes

If you’re thinking of using mediation to resolve conflict, our one-day Understanding Mediation package will give your employees a clear understanding of mediation. Suitable for management, HR teams, and all levels of staff, and ideal for those with no prior experience of conflict resolution.

  • Training on the uses and benefits of mediation
  • Some key mediation skills that your group can take away and use immediately
  • How to decide which situations would be suitable (and unsuitable) for mediation
  • Building mediation into your policies and procedures

Confident Conversations

Plan, manage, and conduct challenging conversations more confidently and competently

Our one-day Confident Conversations course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.

  • How to manage discussions around sensitive subjects
  • Switching an interaction from competition to collaboration
  • Listening well, responding appropriately, and giving constructive feedback
  • Planning, structuring, and successfully concluding challenging conversations

Conflict Resolution Skills

Learn how to resolve conflict more quickly and more effectively

Our one-day Conflict Resolution Skills course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.

  • How to view and address conflict more effectively and confidently
  • The skills and techniques for resolving conflict between you and others
  • When it is appropriate to refer people’s disputes on to other sources of help
  • Spot the early warning signs of conflict: respond more positively

Manager as Mediator

Equipping managers with the skills required to resolve workplace disputes

This one-day Manager as Mediator masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors. It gives your delegates a thorough insight into the psychology of conflict, and builds confidence and competence in putting some mediation skills to use straight away.

  • What mediation is and isn’t, and how it gets used in the workplace
  • A step-by-step process: how not to get lost in other people’s disputes
  • Dealing with disruptive behaviour in resolution meetings
  • Knowing when to quit: referring situations on for other types of intervention

Mediation Skills for Complaints Handling

Learn how to resolve complaints more positively

This two-day Mediation Skills for Complaints Handling course provides your learners with the skills required to incorporate mediation into your organisation’s complaints procedures. It also provides plenty of opportunities for practice, with case simulations tailored to the complaints your organisation would deal with.

  • The strengths, benefits, and limitations of mediation in this setting
  • The skills and techniques for resolving complaints
  • Impartiality and confidentiality in mediation
  • How to build mediation skills into your regular professional role

Online Mediation Essentials

Learn the principles of online mediation for interpersonal disputes, and see online mediation in action

This one-day Online Mediation Essentials course gives the perfect introduction to the principles and practice of using online mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage online mediation process to resolving interpersonal conflict.

  • Online interpersonal mediation: what it is and isn’t
  • Some underlying principles of online mediation
  • The role of the online interpersonal mediator
  • Confidentiality and impartiality: avoiding pitfalls in online mediation

Telephone Mediation Essentials

Learn the principles of telephone mediation for interpersonal disputes, and see a case in action

This practical one-day Telephone Mediation Essentials course gives you the perfect introduction to the principles and practice of using telephone and shuttle mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a mediator would apply telephone mediation to a real-life case.

  • Telephone-based interpersonal mediation: what it is and isn’t
  • The underlying principles of telephone mediation
  • Identifying how conflict develops, and when the mediator should get involved
  • Confidentiality and impartiality: how they work in telephone mediation

Accredited courses

Ready to qualify some internal mediators?

You may have existing staff who are working in mediation who would benefit from having an accredited qualification, or you may be ready to set up your own internal mediation service from scratch. Our Interpersonal Mediation Practitioner’s Certificate qualifies you as an accredited mediator and is widely recognised and respected within the industry.

  • Accredited training, assessment, and certification of your mediators
  • Professional training packs, complete with tailored case scenarios and learner manual
  • All of the forms, templates, and policies and procedures that your service would need
  • Lifetime post-course support, including access to our exclusive IMPC Learner Zone
  • A competence-based selection process, run by us, for choosing who to train (optional)
  • Case Supervision sessions, where your mediators can de-brief and reflect on mediated cases (optional)

Next steps courses

Mediation Refresher

Revisit key mediation skills and get your internal practice back on track

Taken up by those who already have in-house mediators, our popular Mediation Refresher is run by one of our expert practising mediators. It refreshes your knowledge, gives you another opportunity to practice your skills, and allows for tailored content to meet your current requirements.

  • Revision of the workplace mediation model
  • Re-visiting any key skills or key parts of the mediation model
  • Live supervision/consultative support of cases that your mediators have completed
  • Troubleshooting, and a health-check on how your service is running

Mediating Online

Build on your existing skills to carry out effective mediation on virtual platforms

Our half-day Mediating Online workshop is perfect for those have already trained in mediation, but who are looking to also start offering online mediation. The training builds on your existing resolution skills, and gives you the required confidence to offer mediation over virtual platforms.

  • A quick re-cap on key skills of the mediator
  • Confidentiality, impartiality, and voluntary participation when mediating online
  • Address differences between this method and face-to-face mediation
  • Consider ethical implications of this method of resolution

Mediating by Phone

Build on your existing skills to carry out effective shuttle mediation over the phone

Our Mediating by Phone course is for people already trained as mediators, and takes place in the form of a half-day video conference. It is specifically for those interested in shuttle mediation on the phone, building on the skills that attendees will already have following their mediation training.

  • A quick re-cap on key skills of the mediator
  • Confidentiality, impartiality, and voluntary participation when mediating by phone
  • Learn active listening skills without the presence of non-verbal cues
  • Facilitating the shuttle conversation: Offers, Options, and Requests

Case Supervision

Develop your skills, build your confidence, and sharpen your insight as a mediator

Case Supervision is a structured way of getting consultative support, allowing you to develop your skills beyond what you learned in your training, and helping to ensure that you are mediating effectively, professionally, and safely. Can be delivered in either a half-day or one-day session, depending on group size and caseload of your mediators.

  • Group discussion on presented cases
  • Reflect on past cases: what went well and what could have gone better
  • Ethical and professional considerations: working safely
  • Input on specialist topics from the supervisor
“Very productive and we got good guidance on how to help push our service forward, which has been a challenge for some time. It was good to have independent guidance.”Helen Hillier, Neighbourhood Manager
Peabody
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Unsure about training online?

At UK Mediation, we’re the leading providers of online conflict resolution training – after all, we’ve been doing it for years!

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Interested in a proposal?

We’re always happy to prepare a quote for your training needs and provide all the options you need to make an informed decision.

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Discover more about UK Mediation, our approach to conflict resolution, accreditations, history and what we have to offer.

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