Mediation training for
healthcare providers

Train in using mediation to address conflict within a healthcare setting.

Over the last twenty years, we have worked closely with many of the UK’s Health Authorities and NHS Trusts. We understand the challenges faced by Authorities and Trusts, and know how best to put some of our ideas about mediation and conflict resolution into action in this particular setting.

Learn from the experts how to resolve conflict more effectively: saving yourself time, money, delay, and ultimately avoiding lengthy and expensive formal processes.

For when conflict starts, our one-day training courses will prepare you to address situations quickly and positively.

When it’s time to sit people down and talk things through, our 2-day mediation skills course will train your team how to run resolution meetings: clearing the air and building better understanding.

And if you want to build an organisation-wide mediator panel, ready to respond to internal referrals of workplace or medical disputes, we can provide you with everything you need.

We have grouped our market-leading courses into three categories: short courses, accredited courses, and next steps courses. If you can’t see quite what you need, do please get in touch and we would be glad to customise something for you.

Some of the health authorities we’ve worked with…

Short courses

Workplace Mediation Skills

Gain confidence and competence in putting your mediation skills into practice

This two-day Workplace Mediation Skills course provides learners with the skills needed to incorporate mediation into their practice. The course combines a small amount of theory with a lot of practice, and provides opportunities for your learners to try out their developing skills on some realistic case material tailored to your organisation.

  • Mediating disputes: an abbreviated version of our five-day qualification
  • The strengths, benefits, and limitations of workplace mediation
  • Impartiality and confidentiality in mediation
  • How to build mediation skills into your regular professional role

Understanding Mediation

Getting started on a different approach to resolving disputes

If you’re thinking of using mediation to resolve workplace disputes, our one-day Understanding Mediation package will give your employees a clear understanding of mediation. Suitable for management, HR teams, and all levels of staff, and ideal for those with no prior experience of conflict resolution.

  • Training on the uses and benefits of workplace mediation
  • Some key mediation skills that your group can take away and use immediately
  • How to decide which situations would be suitable (and unsuitable) for mediation
  • Building mediation into your policies and procedures

Confident Conversations

Plan, manage, and conduct challenging conversations more confidently and competently

Our one-day Understanding Mediation course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.

  • How to manage discussions around sensitive subjects
  • Switching an interaction from competition to collaboration
  • Listening well, responding appropriately, and giving constructive feedback
  • Planning, structuring, and successfully concluding challenging conversations

Conflict Resolution Skills

Learn how to resolve conflict more quickly and more effectively

Our one-day Conflict Resolution Skills course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.

  • How to view and address conflict more effectively and confidently
  • The skills and techniques for resolving conflict between you and others
  • When it is appropriate to refer people’s disputes on to other sources of help
  • Planning, structuring, and successfully concluding challenging conversations

Manager as Mediator

Equipping managers with the skills required to resolve workplace disputes

This one-day Manager as Mediator masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors. It gives your delegates a thorough insight into the psychology of conflict, and builds confidence and competence in putting some mediation skills to use straight away.

  • What mediation is and isn’t, and how it gets used in the workplace
  • A step-by-step process: how not to get lost in other people’s disputes
  • Dealing with disruptive behaviour in resolution meetings
  • Knowing when to quit: referring situations on for other types of intervention

Mediation Skills for Complaints Handling

Learn how to resolve complaints more positively

This two-day Mediation Skills for Complaints Handling course provides your learners with the skills required to incorporate mediation into your organisation’s complaints procedures. It also provides plenty of opportunities for practice, with case simulations tailored to the complaints your organisation would deal with.

  • The strengths, benefits, and limitations of mediation in this setting
  • The skills and techniques for resolving complaints
  • Impartiality and confidentiality in mediation
  • How to build mediation skills into your regular professional role

Accredited courses

Ready to qualify some internal mediators?

You may have existing staff who are working in mediation who would benefit from having an accredited qualification, or you may be ready to set up your own internal mediation service from scratch. This five-day intensive programme qualifies you to become an accredited mediator and is widely recognised and respected within the industry.

  • Accredited training, assessment, and certification of your mediators
  • Professional training packs, complete with tailored case scenarios and learner manual
  • All of the forms, templates, and policies and procedures that your service would need
  • Lifetime post-course support, including access to our exclusive IMPC Learner Zone
  • A competence-based selection process, run by us, for choosing who to train (optional)
  • Case Supervision sessions, where your mediators can de-brief and reflect on mediated cases (optional)

Next steps courses

Mediation Refresher Day

Revisit key mediation skills and get your internal practice back on track

Taken up by those who already have in-house mediators, our popular Mediation Refresher Day is run by one of our expert practising mediators. It refreshes your knowledge, gives you another opportunity to practice your skills, and allows for tailored content to meet your current requirements.

  • Revision of the workplace mediation model
  • Re-visiting any key skills or key parts of the mediation model
  • Live supervision/consultative support of cases that your mediators have completed
  • Troubleshooting, and a health-check on how your service is running

Case Supervision

Develop your skills, build your confidence, and sharpen your insight as a mediator

Case Supervision is a structured way of getting consultative support, allowing you to develop your skills beyond what you learned in your training, and helping to ensure that you are mediating effectively, professionally, and safely. Can be delivered in either a half-day or one-day session, depending on group size and caseload of your mediators.

  • Group discussion on presented cases
  • Reflect on past cases: what went well and what could have gone better
  • Ethical and professional considerations: working safely
  • Input on specialist topics from the supervisor
“A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.”Reneé McCulloch, Consultant
Great Ormond Street Hospital
read more testimonials

Interested in a proposal?

We’re always happy to prepare a quote for your training needs and provide all the options you need to make an informed decision.

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Get to know us

Discover more about UK Mediation, our approach to conflict resolution, accreditations, history and what we have to offer.

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Scheduled public courses

With a number of courses scheduled at venues across the country, our public courses are perfect if you have less than four people to train.

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