Mediation training for the emergency services
Resolve the workplace challenges faced by staff in the Emergency Services.
Thanks to our expertise, many of the UK’s emergency services now use workplace mediation to nip conflict in the bud, to minimise grievances, and to regularly repair and strengthen people’s working relationships.
We understand the challenges faced by police officers, firefighters, ambulance workers and staff alike, particularly in such a stressful environment, and we know how to put mediation into action in this particular setting.
For when conflict starts, our one-day training courses will prepare you to address situations quickly and positively.
When it’s time to sit people down and talk things through, our 2-day mediation skills course will train your team how to run resolution meetings: clearing the air and building better understanding.
If you want to build an organisation-wide mediator panel, ready to respond to referrals of workplace or neighbourhood disputes, we can provide you with everything you need.
Our market-leading courses are grouped into three categories: short courses, accredited courses, and next steps courses. All of these training options can be delivered either face-to-face or online, and we are pleased to tailor them towards your requirements.
Some of the emergency services we’ve worked with…
Gain confidence and competence in putting your mediation skills into practice
This two-day Workplace Mediation Skills course provides learners with the skills needed to incorporate mediation into their practice. The course combines a small amount of theory with a lot of practice, and provides opportunities for your learners to try out their developing skills on some realistic case material tailored to your organisation.
Getting started on a different approach to resolving disputes
If you’re thinking of using mediation to resolve workplace disputes, our one-day Understanding Mediation package will give your employees a clear understanding of mediation. Suitable for management, HR teams, and all levels of staff, and ideal for those with no prior experience of conflict resolution.
Plan, manage, and conduct challenging conversations more confidently and competently
Our one-day Confident Conversations course shows you how to plan, initiate, and manage a more positive discussion about any sensitive topic: helping you stay in control of both sides of the interaction and ensuring that you can achieve your objective for the conversation.
Learn how to resolve conflict more quickly and more effectively
Our one-day Conflict Resolution Skills course offers a practical grounding in the skills and knowledge required to resolve conflict. The course equips your delegates with an understanding and a set of skills to be able to better address both their own and others’ disagreements.
Equipping managers with the skills required to resolve workplace disputes
This one-day Manager as Mediator masterclass, run by one of our experienced mediators, draws on a collection of the skills used by mediators, coaches and counsellors. It gives your delegates a thorough insight into the psychology of conflict, and builds confidence and competence in putting some mediation skills to use straight away.
Learn how to resolve complaints more positively using mediation skills
This two-day Mediation Skills for Complaints Handling course provides your learners with the skills required to incorporate mediation into your organisation’s complaints procedures. It also provides plenty of opportunities for practice, with case simulations tailored to the complaints your organisation would deal with.
Learn the principles of online mediation for interpersonal disputes, and see online mediation in action
This one-day Online Mediation Essentials course gives the perfect introduction to the principles and practice of using online mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a real mediator would apply a stage-by-stage online mediation process to resolving interpersonal conflict.
Learn the principles of telephone mediation for interpersonal disputes, and see a case in action
This practical one-day Telephone Mediation Essentials course gives you the perfect introduction to the principles and practice of using telephone and shuttle mediation to resolve disputes. The course takes you through the skills and techniques of mediation: showing you how a mediator would apply telephone mediation to a real-life case.
Ready to qualify some internal mediators?
You may have existing staff who are working in mediation who would benefit from having an accredited qualification, or you may be ready to set up your own internal mediation service from scratch. Our Interpersonal Mediation Practitioner’s Certificate qualifies you as an accredited mediator and is widely recognised and respected within the industry.
Next steps courses
Revisit key mediation skills and get your internal practice back on track
Taken up by those who already have in-house mediators, our popular Mediation Refresher is run by one of our expert practising mediators. It refreshes your knowledge, gives you another opportunity to practice your skills, and allows for tailored content to meet your current requirements.
Build on your existing skills to carry out effective mediation on virtual platforms
Our half-day Mediating Online workshop is perfect for those have already trained in mediation, but who are looking to also start offering online mediation. The training builds on your existing resolution skills, and gives you the required confidence to offer mediation over virtual platforms.
Build on your existing skills to carry out effective shuttle mediation over the phone
Our Mediating by Phone course is for people already trained as mediators, and takes place in the form of a half-day video conference. It is specifically for those interested in shuttle mediation on the phone, building on the skills that attendees will already have following their mediation training.
Develop your skills, build your confidence, and sharpen your insight as a mediator
Case Supervision is a structured way of getting consultative support, allowing you to develop your skills beyond what you learned in your training, and helping to ensure that you are mediating effectively, professionally, and safely. Can be delivered in either a half-day or one-day session, depending on group size and caseload of your mediators.
“All really useful stuff and very applicable to the role I am currently in. The course has increased my confidence and was very enjoyable as well. Thank you!”Rebecca Stewart, Community Firefighterread more testimonials
Scottish Fire & Rescue