Get your team back on the same page and ready to perform again.
Even the highest-functioning teams can occasionally suffer a dip in performance or morale. When budgets are tight, when organisations are undergoing re-structuring, when personalities clash, or when workloads are particularly high, conflict can easily arise and can interfere with a team’s ability to work to its full potential.
Team mediation aims to resolve conflict, restore better team functioning, and ultimately gets the team ready perform to its maximum capacity once again. It is a quick, cost-effective, and private method of resolving team-based issues, saving the stresses and costs of formal action, minimising absenteeism, and conforming to current best practice. It focuses on all parties getting what they want from their working relationships with others, and on moving forwards amicably with an agreement that everyone involved has contributed towards.
UK Mediation has developed a highly-effective approach to team mediation over the last twenty years, which has been successfully applied to many teams in all sorts of organisations. We try to retain flexibility in responding to what the team wants, how it wants to address its conflict, and what pace it wants to move at.
Our team mediation service is led by our CEO, Dr Mike Talbot, who has a background in psychotherapy, mediation, and management, and draws on twenty years’ experience of working with teams and groups. Mike has assembled an impressive team of mediators over the years and chooses his co-mediators for each piece of the work on the basis of the particular make-up of the team, the nature of the organisation, and the type of issues that the team is experiencing.
to speak to one of our experts and find out more about the best mediation for you.
How does team mediation work?
After getting in touch with UK Mediation, one of our case managers will send you a Team Mediation Referral Form. This needs to be filled out with details of the dispute and of the participants, and returned to us. Dates can then be arranged (multiple days are usually required) and a signed Booking Form will confirm the mediation case.
Before the mediation, your case manager will liaise with you to organise the logistics of the mediation. This will include timings, contact information, venue arrangements for face-to-face cases or, if it’s online, all of the links and information to join the sessions.
To start the mediation, the mediator will meet with each party in private individual sessions. These meetings usually last for about 1½ hours each. The purpose of these meetings is to discuss the ongoing issues, as well as what is required – from their point of view – to end the dispute. These may last an entire day or perhaps longer.
If the parties want to proceed, the mediator will invite them into a joint session in the afternoon. If the mediator decides that it would not be productive to have them in the same room, then he or she may instead “shuttle” between them. It may also be beneficial to build up to the full joint session with smaller group sessions.
Getting parties together in the same meeting allows for a comprehensive airing of views and offers a chance to speak directly to one another. The aim of the joint session is to discuss how they believe they have arrived at the current situation, and to try and agree on how to improve their relationship. The meeting can last for a full day or even longer.
The agreement is a joint plan of action decided upon by the participants, with no input from the mediator. When an agreement is reached during the joint session, the mediator can offer to draft this in a written or typed form and give it to the parties. The agreement is formed in good faith and is not legally binding.
The next working day, UK Mediation will provide you with a Mediation Summary. And, while the participants may not want to share all of the details, we will always let you know whether the mediation went ahead and whether it was successful. If parties consent to sharing, you will also see the agreement points that the parties came up with.
The case manager will follow up the situation after an agreed period by contacting each party confidentially. This usually takes place via email and is intended to assess if the agreement is working and if any further input is needed from the mediator. This is then fed back to you, providing consent is given to share.
“I was really pleased with the quick and efficient service that we received from UK Mediation. With their knowledge and expertise, we were able to defuse a situation with an amicable outcome that left the parties happy.”Lauren Rowe, HR Advisorread more testimonials