Our world-class mediation service, delivered online for your convenience.
Sometimes, it just isn’t possible to get disputing parties into a room together for face-to-face mediation. They could live at opposite ends of the country, they might work remotely, or they perhaps can’t find the time to put aside an entire day for a mediation session including their journey to and from the venue.
At UK Mediation, we believe that these obstacles shouldn’t get in the way of the benefits that mediation can offer.
We provide an unrivalled online mediation service to our clients, facilitated through Zoom video conferencing and using some of the most accomplished and experienced mediators in the field. Cases are expertly co-ordinated by our dedicated case managers, who will also ensure that participants are guided throughout the whole process.
We can provide a mediator within five working days of receiving your referral, a mediation summary within 48 hours of the mediation day, and a follow-up with the participants and referrer six weeks later.
Call 0800 772 0778
to speak to one of our experts and find out more about the best mediation for you.
Send us a message
To contact UK Mediation or to arrange a free consultation, click here.
Request a call back
If you would like to discuss online mediation in more detail, request a call back here.
Used to resolve
all types of disputes
Facilitated by an
expert mediator
Cases organised within
5 working days
How does online mediation work?
Referring a case
After getting in touch with UK Mediation, one of our case managers will send you a Mediation Referral Form. This needs to be filled out with details of the dispute and of the participants and returned to us. A date can then be arranged and, once settled upon, a signed Booking Form will confirm the mediation case.
Prior to the mediation
Before the day of the mediation, one of our case managers will be in touch with the parties to ensure that they have everything they need to take part. A computer, a quiet location, a webcam and a microphone are all that is required. Instructions on how to join the video calls will also be provided.
Individual meetings
On the day of the mediation, the mediator will invite each party into a private video call that will last approximately 1.5 hours. This is done via email and is as simple as clicking a link to join. The purpose of these is to discuss the ongoing issues, as well as what is required – from their point of view – to end the dispute.
After the individual meetings
If the parties are ready to move ahead, the mediator will set up a joint session, typically on the afternoon of the mediation day. If the mediator decides that it would not be productive to have them in the same conference call, then he or she may instead “shuttle” between video calls. Again, parties will be invited by email to click a link to join.
The joint meeting
The agreement is a joint plan of action decided upon by the participants, with no input from the mediator. When an agreement is reached during the joint session, the mediator can offer to draft this in a typed form and send it to the parties. The summary is a good faith agreement and is not binding in any way.
The mediation agreement
The agreement is a joint plan of action decided upon by the participants, with no input from the mediator. When an agreement is reached during the joint session, the mediator can offer to draft this in a typed form and send it to the parties. The summary is a good faith agreement and is not binding in any way.
Feeding back to the referrer
After the case is over, UK Mediation provides a summary report to the referrer. And, while the participants may not want to share all of the details, we will always let you know whether the mediation went ahead and whether it was successful. If parties consent to sharing them, you will also see the agreement points that the parties came up with.
Follow-up and review
The mediator will follow up the situation after an agreed period by contacting each party confidentially. This usually takes place via email and is intended to assess if the agreement is working and if any further input is needed from the mediator. This is then fed back to the referrer, providing consent is given to share.
Watch a short video introducing our online mediation service here:
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“The mediator was supportive, helped me through the online process, and gave me a chance to have my say. Very worthwhile.”Recent participant inread more testimonials
an online workplace mediation case