Our world-class mediation service, delivered online for your convenience.

Sometimes, it just isn’t possible to get disputing parties into a room together for face-to-face mediation. They could live at opposite ends of the country, they might work remotely, or they perhaps can’t find the time to put aside an entire day for a mediation session including their journey to and from the venue.

At UK Mediation, we believe that these obstacles shouldn’t get in the way of the benefits that mediation can offer.

We provide an unrivalled online mediation service to our clients, facilitated through Zoom video conferencing and using some of the most accomplished and experienced mediators in the field. Cases are expertly co-ordinated by our dedicated case managers, who will also ensure that participants are guided throughout the whole process.

We can provide a mediator within five working days of receiving your referral, a mediation summary within 48 hours of the mediation day, and a follow-up with the participants and referrer six weeks later.

Used to resolve
all types of disputes

Facilitated by an
expert mediator

Cases organised within
5 working days

How does online mediation work?


  • Referring a case

    After getting in touch with UK Mediation, one of our case managers will send you a Mediation Referral Form. This needs to be filled out with details of the dispute and of the participants and returned to us. A date can then be arranged and, once settled upon, a signed Booking Form will confirm the mediation case.

  • Prior to the mediation

    Before the day of the mediation, one of our case managers will be in touch with the parties to ensure that they have everything they need to take part. A computer, a quiet location, a webcam and a microphone are all that is required. Instructions on how to join the video calls will also be provided.

  • Individual meetings

    On the day of the mediation, the mediator will invite each party into a private video call that will last approximately 1.5 hours. This is done via email and is as simple as clicking a link to join. The purpose of these is to discuss the ongoing issues, as well as what is required – from their point of view – to end the dispute.

  • After the initial meetings

    If the parties are ready to move ahead, the mediator will set up a joint session, typically on the afternoon of the mediation day. If the mediator decides that it would not be productive to have them in the same conference call, then he or she may instead “shuttle” between video calls. Again, parties will be invited by email to click a link to join.

  • The joint meeting

    Getting parties together in the same video call allows for a comprehensive airing of views and offers a chance to speak directly to one another. The aim of the joint session is to discuss how they believe they have arrived at the current situation, and to try and agree on how to improve their relationship. The meeting usually lasts about half a day.

  • The mediation agreement

    The agreement is a joint plan of action decided upon by the participants, with no input from the mediator. When an agreement is reached during the joint session, the mediator can offer to draft this in a typed form and send it to the parties. The summary is a good faith agreement and is not binding in any way.

  • Feeding back to the referrer

    After the case is over, UK Mediation provides a summary report to the referrer. And, while the participants may not want to share all of the details, we will always let you know whether the mediation went ahead and whether it was successful. If parties consent to sharing them, you will also see the agreement points that the parties came up with.

  • Follow-up and review

    The mediator will follow up the situation after an agreed period by contacting each party confidentially. This usually takes place via email and is intended to assess if the agreement is working and if any further input is needed from the mediator. This is then fed back to the referrer, providing consent is given to share.


Sometimes it helps to see something in action first…

Watch a short video introducing our re:connect mediation service here.

Expert Mediators

Our mediator team is led by UK Mediation CEO, Dr Mike Talbot

Mike has over 20 years' experience in resolving conflict, including workplace disputes, interpersonal, family, financial, or business-related matters, and addressing conflict within teams and groups.

 
 

Faster Resolution

We can carry out your mediation case within five working days

We've honed our mediation process over the course of thousands of cases. Whether it's a workplace, neighbourhood, or other type of interpersonal dispute, we aim to get your case carried out as soon as possible.

Fixed Fees

No accommodation or travel fees reduces the cost to you

Because we don't incur travel or accommodation charges when delivering our online mediation service, these savings can be passed on to you. This makes mediation even more cost-effective.

 
 

Reduce Anxiety

Participants can take part from a familiar and comfortable location

We understand that, for those who haven't participated in one before, it mediation be quite a nerve-wracking experience. re:connect has allowed us to mediate cases that may never have gone ahead face-to-face.

Global Resolution

Disputants from across the globe can be brought together

Whether disputing parties are in the same location, or on opposite sides of the world, re:connect allows them to be brought together and to work on bringing an end to their dispute.

 
“The mediator was supportive, helped me through the online process, and gave me a chance to have my say. Very worthwhile.”Recent participant in
an online workplace mediation case
read more testimonials

Just some of the organisations we’ve provided mediation services to…

Ready to re:connect? Or have any questions?

Call us on 0800 772 0778 or send us an email at hello@ukmediation.net

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About us

Discover more about UK Mediation, including our approach, accreditations, history, and what we have to offer.

Find out more
What our clients say

Don’t just take our word for it! Read some of our testimonials from our many clients across a wide range of business sectors.

Read our testimonials
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