Mediation Services

UK Mediation will continue to provide online mediation services and training courses
during the COVID-19 restrictions.

Read our Coronavirus statement here.

Is unresolved conflict holding up your organisation? We’ve got the answer.

A collaborative organisation is a productive organisation. As long as people are communicating well, helping each other out, and pulling in the same direction, then the job gets done and everybody wins.

From time to time, however, conflicts can arise that seem to go beyond an everyday level of give and take. Personality clashes, miscommunication, and differing reactions to organisational change can all lead to disputes. Productivity and morale suffer, factions arise, the dispute becomes entrenched, and ultimately formal processes and employment claims can quickly result.

Mediation works well as a means of nipping conflict in the bud. Our highly-experienced mediators can get people talking and finding a resolution to their conflict before it becomes a problem. And, even if they have had to endure a grievance or investigation, mediation also gives people an opportunity to get their relationship back on track.

We have twenty years’ experience of applying our unique approach to the widest range of disputes: with individuals and teams, around complaints as well as disputes, and with all manner of interpersonal and commercial matters. We also offer an unrivalled online mediation service, re:connect, for greater flexibility to meet our clients’ needs.

Watch a short video introducing
our online mediation service here:

Workplace mediation

Conflict in the workplace is common. Most of the time things can be sorted out with a chat, but when they can’t, they can soon take a turn for the worse: communication breaks down, other people get drawn in, and soon it can become a significant problem for your organisation. Read more

Tenancy mediation

Are you in dispute with one of your tenants? Or maybe some of your tenants are in dispute with each other, making things difficult for you? Mediation is a quick, cost-effective, and private method of resolving all of these kinds of disputes, saving you from the delay and costs of court. Read more

Medical mediation

Disputes between patients, families and health professionals can be charged with emotion and difficult to resolve. We understand the challenges faced by Authorities and Trusts, and know how best to put mediation into action in this particular setting. Read more

Commercial mediation

Commercial disputes are usually about money, property, goods, and services: financial and contractual matters that could otherwise end up in court. Maybe you have delivered a service and not been paid, or perhaps you have paid for something that didn’t turn out to be what you expected. Read more

Neighbourhood mediation

Most of us get on with our neighbours. And, if there are disagreements, a quick chat over the fence can often sort things out. Sometimes, however, communication breaks down and the arguments can become more persistent. Read more

Team mediation

Most teams and groups work well together most of the time but, occasionally, they may need some extra support. Indications that teams are not working well together include a high turnover of staff, increased levels of absence, poor decision-making, and a reduced output of work. Read more

Family relationship mediation

We practice family mediation, but not when it comes to separation. This type of mediation is more of a quasi-legal discipline, and as we are not lawyers, we try not to get involved! Family relationship mediation, however, is for those families who are looking to stay together. Read more

Complaints mediation

If we feel dissatisfied with a service or with a product that we have bought, most of us might well complain. Mediation can be an excellent alternative to the legal process if things spiral out of control, resolving the matter quickly, efficiently, and in a way that benefits everyone involved. Read more

“The mediator was personable and friendly and managed to successfully keep the discussion on track.”Carolyn Hollins, Allergan Limited.

How mediation works

We’ve been doing this a long time and, over the years, we’ve developed a finely tuned process that ensures the best possible chances of success.

By following this method, we can make sure that things get off to the ideal start, that everyone understands the process, and that everyone is working together towards that end goal that we’re all looking for.

Every situation is different though, and one of the main reasons we are so successful is that we are flexible in our approach to mediation. However, generally speaking, this overriding structure works very well.

  • Contact us

    Get in touch to speak to one of our friendly advisors. Tell us more about your dispute, and let us know how we can help.

  • Referral form

    We will then send you a referral form. Here you can give us the details of the parties involved and a brief history of the dispute.

  • Referrer liason

    We then liaise with you to confirm the time and date for a mediation. This is at the location of your choice.

  • The mediation

    The parties attend the scheduled mediation. It will most likely last the whole day, so make sure they keep their schedule clear.

  • Summary

    We then report back to you with a mediation summary, based on what the parties agreed to share.

  • Check up

    We then check back in with the parties after six weeks to see how things are going and to ensure that everything is running smoothly.

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About us

Discover more about UK Mediation, including our approach, accreditations, history, and what we have to offer.

Find out more
What our clients say

Don’t just take our word for it! Read some of our testimonials from our many clients across a wide range of business sectors.

Read our testimonials
We like to talk

If you’re looking for something that you can’t find or if you’d just like to discuss your requirements, we’re here to help.

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