The Conflict Resolution Pathway


Our Conflict Resolution Pathway supports your organisation in the early and informal resolution of interpersonal conflict.

All work environments will experience interpersonal disputes from time to time, and employers need processes to address such conflict effectively and consistently. Conventionally, this has meant having a grievance process to raise and investigate complaints that employees may make about one another.

UK Mediation’s Conflict Resolution Pathway is based on our 22 years’ experience of leading the way in the use of mediation and dialogue-building as a way to resolve interpersonal conflict.

It aims to:


  • Provide a mechanism for the early and informal resolution of interpersonal conflict
  • Identify when and how leaders and managers can support and empower staff in conflict resolution
  • Support a cultural change away from conflict resolution being a win/lose, blame-focussed process

Early and informal conflict resolution

Support and
empower staff

Create a
collaborative culture

Request a copy of our Conflict Resolution Pathway!

Why adopt our Conflict Resolution Pathway?

  • Recognises that resolution works best at an early and informal stage, before things begin to spiral out of control

  • Encouraging people in dispute to collaborate, as opposed to taking up opposite sides and trying ‘to win’

  • Looks at how conflict is addressed: by seeking resolution rather than attributing blame

  • Employees are given the freedom and responsibility to manage their own working relationships

  • Dramatically cuts down on the amount of time that HR professionals and managers have to spend on outdated procedures

  • Those in dispute, HR professionals, leaders, and managers all pick up a greater level of conflict competence

UK Mediation CEO, Dr Mike Talbot, introduces our Conflict Resolution Pathway

The Conflict Resolution Pathway has been tried, tested, and refined in NHS Trusts, private sector organisations, universities, government bodies, and EU institutions.

It provides a route map for those involved in conflict, or for those supporting individuals in dispute.

Conflicts could include:

  • Allegations of low-level bullying and harassment
  • Perceptions of unfair or unreasonable treatment by another
  • Breakdowns in communication
  • Situations where interpersonal trust and confidence have eroded
  • Classic personality clashes

…and its triage ensure that the employer can, if necessary, apply more formal remedies in cases of:


  • Allegations of serious misconduct
  • Suspicion of criminal acts
  • Serious concerns around Health and Safety
  • Allegations of more harmful workplace bullying, harassment, or discrimination
  • Contractual issues requiring adjudication or legal input

…and fully incorporates UK Mediation’s own relational model of mediation:

“UK Mediation has provided mediation services and training as part of the Council’s approach to resolving workplace conflict. This has been very successful and I would recommend them to other organisations wanting to do the same.”Karen Childs, HR Service Manager
Bassetlaw District Council
read more testimonials

Just some of the organisations we’ve worked with
to introduce conflict resolution processes…

Find out more

Ready to introduce our Conflict Resolution Pathway in your organisation?

Call us on 0800 772 0778 or send us an email at

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