A massively useful course - I learned so much that will improve our conflict resolution moving forward and reduce the number of grievances. I particularly enjoyed the thorough walkthrough of each stage of the mediation process, as well as the handy take-away materials.

Daniel Poynter
Senior PD Associate
Ralph Lauren Retail

I thoroughly enjoyed the course and found it extremely informative and beneficial for my role. There were several really good tips from the trainer on how to deal with difficult situations and how to progress meetings using techniques that I wouldn't have even considered. The trainer made everyone comfortable and that led to an open and constructive learning environment.

Lisa McKiernan
Regional Case Advisor
EDF Energy

I found the whole course very useful and the knowledge I have gained can definitely be put into practice in the future. I found the videos and group discussions very insightful too.

Lauren Cottman
HR Administrator
Le Creuset UK

I found the case simulations really useful as they helped me to understand how to adapt my behaviour in conflict situations. The trainer was excellent too!

Nicola Porter
HR Manager
Nuffield Health

I found the course to be challenging and intensive in a very positive way! While the amount of role playing seemed excessive at first, each offered a unique and different opportunity for learning - thank you!

Maureen Tallis
Head of Talent and Resourcing
Baxi Heating UK

A great experience! The role plays were extremely useful and accompanied the theoretical work perfectly. We were easily able to see the group's development throughout the week.

Nicole Brannan
HR Advisor
Well Pharmacy

A very enjoyable course with a good mixture of theory and practical exercises, and it was great to have the opportunity to practice using role play. The videos and online breakout rooms worked well, and the trainer was very personable and knowledgeable too!

Samantha Riley
HR Business Partner
Pirelli Tyres

Very good - I can't wait to get started! I will use the skills throughout the rest of my role at work.

Jane Thrale
HR Business Partner
John Lewis

Excellent course supported by trainer knowledge and use of role plays.

Dan Goulding
HR Manager

A marvellous experience! The trainer was fantastic - they guided us superbly through a complex and demanding course, and their feedback and input were invaluable. Thank you so much!

Kenneth Slade
Principal Associate

I had a great day training with UK Mediation. The materials and content were very good and the trainer explained everything really well.

Lisa Done
HR Generalist

Everything was clearly explained and presented. Very enjoyable!

Mel Priestley
HR Manager
BMW (UK) Ltd

I really enjoyed the course. It was a safe place for practice, which brought the mediation theory to life. Pace and balance of teaching and practice were perfect for me too.

Debby Hyde
Corporate Ombudsman
Mars Incorporated

I was really pleased with the quick and efficient service that we received from UK Mediation. With their knowledge and expertise, we were able to defuse a situation with an amicable outcome that left the parties happy.

Lauren Rowe
HR Advisor
Addison Lee

An interactive and enjoyable course. Easy to understand and I really enjoyed the day.

Tara Golding
Employee Relations Manager
Becton Dickinson

The training was very interactive, which made for a great course!

Jesamine Scruton White
HR Business Partner

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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