A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.
The course was both challenging and validating. I now feel more confident to approach local resolution in my workplace and will be more successful by applying these methods.
This was the best and most intensive course I have been on for a long time. The flow and variety of training materials was excellent and kept my attention. The sessions were helped by the trainer's huge wealth of knowledge and experience as he could give actual examples.
This has been a fantastic course! The trainer was engaging, clear, and really encouraged the group to take part. I have also learnt some useful skills that will become an important part of my tool kit at work.
A great experience! The role plays were extremely useful and accompanied the theoretical work perfectly. We were easily able to see the group's development throughout the week.
The trainers were absolutely superb - knowledgeable, thorough, calm, kind, encouraging and friendly. Pre-course support was also extremely helpful and the course materials were clear and thorough. This has been an enjoyable and stretching week - really some of the best training I’ve had in my career - and I look forward to putting my new skills into practice!
Dr Anna Gorringe
I really enjoyed the course and I think that it has provided me with some really useful skills to take back into my role - hopefully, they will be able to prevent future issues from being addressed formally! Although the role play assessment was dreaded, it gave me a positive way to practice the skills required to undertake the mediation process.
The best course I've ever done - thank you so much! The trainer made the learning so easy and I'm now raring to go! I can't fault their teaching style and there was nothing I didn't like about the course or how it was delivered. A very satisfied customer!
An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation. The course was appropriately paced with enough time to reflect and learn.
A very positive mix between theory, practice, time for reflection, and peer and tutor feedback. Examples used related directly to my practice and my own experiences were discussed - thank you!
The course has been excellent, with a good balance of theory and practice. I have learned the process of mediation and developed my skills through lots of practical application. The trainer also demonstrated a calm, knowledgeable and reassuring style, and coped with our questions and interest well.
The course was well structured and I found it useful to go through each stage of mediation at a time. It was also a safe environment in which to practice the wide variety of scenarios and gain feedback from others.
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