Extremely interesting course. I have learnt an enormous amount, not only about mediation, but also human traits and behaviours when in conflict.

Martine King
Deputy Local Service Manager
Sanctuary Supported Living

The course was a perfect mix of learning, watching, role play, practising and plenty of flexibility to allow for questions (not forgetting the laughter!). I will certainly take time to re-read the manual now the training is over, and reflect on how I can, put for example, active listening and reframing into practice. Thank you for the excellent sessions.

Iona Robertson
Business Support Officer
TPAS Cymru

Fantastic course - the group were engaged and enthusiastic from the start! As well as being able to set up an immediate mediation process, I feel that the skills we have learned can be used in day-to-day work and change our approach for the better.

Victoria Seales
Anti-Social Behaviour Manager
Flagship Group

Excellent - the best training course I have been on recently! I would definitely recommend it to other professionals in the same line of work.

Fran Rhodes
Tenancy Management Facilitator
North Lincolnshire Homes

Very productive and we got good guidance on how to help push our service forward, which has been a challenge for some time. It was good to have independent guidance.

Helen Hillier
Neighbourhood Manager

The trainer demonstrated their wealth of experience in the field with a variety of interactive and material work. I thoroughly enjoyed the course and have learned new skills and techniques which will be very beneficial in dealing with my day-to-day interactions with our tenants.

Gareth Jones
Community Housing Officer

An introduction to mediation - highlighting the difference between mediation and enforcement, showing that disputants can come up with their own solutions, the training has been very relevant, eye opening and informative.

Amanda Durber
Housing Team Leader
Staffordshire Housing Association

The trainer was extremely supportive throughout. The method of training was measured and at a good pace for all to understand. We were given the opportunity to summarise and reflect on each stage and, overall, it was an excellent week.

Wendy Pickering
Support Officer
Connexus Group

An excellent course that really got me thinking! The role plays, although they aren't usually my kind of thing, really helped with this particular subject.

Jacqueline Prendy
Neighbourhood Housing Officer
Moat Housing Association

I thoroughly enjoyed the training, which was very useful and gave opportunities to role play and be reflective - thought-provoking stuff! The skills gained will definitely help and develop my daily role.

Sara Broome
New Tenants Advisor
Rochdale Boroughwide Housing

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

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As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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