The trainer was fantastic and delivered a great interactive course! I have learnt so much and have taken away lots of new skills - thank you so much!

Heulwen Beasley
Learning & Development Manager
National Assembly for Wales

A great course. The trainer kept our interest going for both days, which is not always easy! The course level was also just right for me and I have learned a lot of new skills that I will be able to apply in my role.

Valeria Makara-Howe
Senior Housing Officer
Borough Council of King's Lynn & West Norfolk

I found the whole course useful and really enjoyed it. Mediation skills will be extremely beneficial to me within my role, particularly re-framing. Thank you very much!

Jasmin Whittle
Assistant Manager
Bury Council

This has been a very positive experience. This is a new development opportunity for me and it will be used to set up a new service within HR.

Katherine Crowe
Employee Engagement Specialist
Essex County Council

A very practical session, which really helped me to gain an insight into the mediation skills required to resolve conflict. I liked the open style of the discussions and felt that it was an enjoyable course which covered lots of skills that will be useful in my role.

Jeanette Float
Assistant HR Business Partner
Northamptonshire County Council

The course was structured, easy to follow and has definitely improved my knowledge and experience of the mediation process. The trainer was very supportive too!

Sharon Schofield
Senior Liaison Officer
Lincolnshire County Council

Very enjoyable. The trainer had a huge amount of knowledge so we could ask a lot of questions! It was good to have the opportunity to practice the skills with the role playing scenario.

Eleanor Green
Accommodation Officer
Basildon Council

The level of commitment and knowledge from the trainer has not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator.

Steven Hall
Housing Benefit Assessor
Northern Ireland Civil Service

Very informative course! It helped me to reflect on my practice and I gained some great tips to use in mediation cases going forward. Thank you!

Julie Bucknor
Senior OD Advisor
Leicester City Council

Really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out.

Alexander Reece
Housing Solutions Officer
Liverpool City Region Combined Authority

I found the training and trainer excellent! It was made fun and was a very positive training session overall. Would recommend to anyone.

Melanie Moloney
Cornwall Council

We used UK Mediation and were extremely impressed with their professionalism and the results they achieved. As a result, we have since used them again and have recommended them to other councils.

Susan Blunsden
HR Business Partner
Cherwell District Council

Loved the opportunity to ask questions and the trainer encouraged opinion and point of view from the group - found this very valuable. Really didn't want to do the role play - however, the atmosphere made it really useful and I really enjoyed it.

Mark Naylor
Complaints Manager
Southampton City Council

I found the course very informative, relevant and very well structured, covering elements of theory interspersed with opportunities to put the theory into practice.

Carol Reece
Customer Relations Manager
Dorset County Council

I really enjoyed this training session! It has certainly given me a lot to think about and I now feel more confident in dealing with future conflict.

Liz Bateson
Principal Democratic Support Officer
Lancaster City Council

UK Mediation has provided mediation services and tailored training as part of the Council’s approach to resolving conflict in the workplace. This has proven to be very successful and I would recommend them to other organisations wanting to do the same.

Karen Childs
HR Service Manager
Bassetlaw District Council

Extremely positive learning environment. Trainer ensured that all roleplay sessions were geared to the needs of the participants and relevant.

Sharon Rice
Family Group Conference Coordinator
Surrey County Council

A fantastic course! I thought there was a great balance of theory, practical work, and discussion that helped our motivation and interest. The trainer was excellent too - thank you so much!

Sonal Godhania
Organisational Development Adviser
Leicestershire County Council

I found the course intense but extremely satisfying - I have learnt so much, about the process and myself. The trainer was superb! Incredibly professional, knowledgeable and supportive. Thank you so much!

Teresa Watson
Neighbourhood Manager
Tendring District Council

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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