I felt that I learnt a lot, enhancing my skills and gaining a valuable understanding of mediation. There was a very good mix of theory and practical work too, with the role plays being particularly useful. Overall, the whole learning experience was both enjoyable and beneficial!
The level of commitment and knowledge from the trainer has not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator.
I found the whole course useful and really enjoyed it. Mediation skills will be extremely beneficial to me within my role, particularly re-framing. Thank you very much!
Really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out.
A very practical session, which really helped me to gain an insight into the mediation skills required to resolve conflict. I liked the open style of the discussions and felt that it was an enjoyable course which covered lots of skills that will be useful in my role.
The trainer was fantastic and delivered a great interactive course! I have learnt so much and have taken away lots of new skills - thank you so much!
I found the course very informative, relevant and very well structured, covering elements of theory interspersed with opportunities to put the theory into practice.
I felt the training went really well. The pace wasn't too fast and the videos really helped give you insight in to a lot more techniques to use. I found the course very useful and it will help me to mediate within my current role.
This has been a very positive experience. This is a new development opportunity for me and it will be used to set up a new service within HR.
A fantastic course! I thought there was a great balance of theory, practical work, and discussion that helped our motivation and interest. The trainer was excellent too - thank you so much!
This experience has been very beneficial to me and to the organisation. I feel that the role plays were especially useful in demonstrating the different characters that a mediator is likely to come across. The course was very valuable in giving me a new skill and I found it all to be very interesting.
I really enjoyed this training session! It has certainly given me a lot to think about and I now feel more confident in dealing with future conflict.
I found the training and trainer excellent! It was made fun and was a very positive training session overall. Would recommend to anyone.
The training has renewed my understanding of mediation and the different elements to it. Everything was explained fully and concisely which made the activities easier to get in to. The trainer also offered praise and constructive feedback which was really balanced and helpful.
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