Testimonials

The trainer was fantastic and delivered a great interactive course! I have learnt so much and have taken away lots of new skills - thank you so much!

Heulwen Beasley
Learning & Development Manager
National Assembly for Wales

I found the course very informative, relevant and very well structured, covering elements of theory interspersed with opportunities to put the theory into practice.

Carol Reece
Customer Relations Manager
Dorset County Council

I found the whole course useful and really enjoyed it. Mediation skills will be extremely beneficial to me within my role, particularly re-framing. Thank you very much!

Jasmin Whittle
Assistant Manager
Bury Council

Really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out.

Alexander Reece
Housing Solutions Officer
Liverpool City Region Combined Authority

A very practical session, which really helped me to gain an insight into the mediation skills required to resolve conflict. I liked the open style of the discussions and felt that it was an enjoyable course which covered lots of skills that will be useful in my role.

Jeanette Float
Assistant HR Business Partner
Northamptonshire County Council

Loved the opportunity to ask questions and the trainer encouraged opinion and point of view from the group - found this very valuable. Really didn't want to do the role play - however, the atmosphere made it really useful and I really enjoyed it.

Mark Naylor
Complaints Manager
Southampton City Council

This experience has been very beneficial to me and to the organisation. I feel that the role plays were especially useful in demonstrating the different characters that a mediator is likely to come across. The course was very valuable in giving me a new skill and I found it all to be very interesting.

Madonna Henry
HR Officer
St Helena Government

Very informative course! It helped me to reflect on my practice and I gained some great tips to use in mediation cases going forward. Thank you!

Julie Bucknor
Senior OD Advisor
Leicester City Council

I felt the training went really well. The pace wasn't too fast and the videos really helped give you insight in to a lot more techniques to use. I found the course very useful and it will help me to mediate within my current role.

Rachael Lee
Principal Officer
Salford City Council

This has been a very positive experience. This is a new development opportunity for me and it will be used to set up a new service within HR.

Katherine Crowe
Employee Engagement Specialist
Essex County Council

A fantastic course! I thought there was a great balance of theory, practical work, and discussion that helped our motivation and interest. The trainer was excellent too - thank you so much!

Sonal Godhania
Organisational Development Adviser
Leicestershire County Council

The level of commitment and knowledge from the trainer has not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator.

Steven Hall
Housing Benefit Assessor
Northern Ireland Civil Service

I really enjoyed this training session! It has certainly given me a lot to think about and I now feel more confident in dealing with future conflict.

Liz Bateson
Principal Democratic Support Officer
Lancaster City Council

I found the training and trainer excellent! It was made fun and was a very positive training session overall. Would recommend to anyone.

Melanie Moloney
Caseworker
Cornwall Council

The trainer was very welcoming and supportive throughout the course. I felt like I could answer questions even if I was unsure as they made even "wrong" answers seem like they were worthwhile. I really enjoyed the course and I'm hoping to gain the full qualification in the future!

Rebecca Harper
Visiting Officer
Coventry City Council

I found the course intense but extremely satisfying - I have learnt so much, about the process and myself. The trainer was superb! Incredibly professional, knowledgeable and supportive. Thank you so much!

Teresa Watson
Neighbourhood Manager
Tendring District Council

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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