Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.
I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills.
The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.
The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.
I learned some useful skills to enhance my HR role, and the role plays and handbook were great too.
An excellent training course! It had a good balance of theory, practice, and video examples, and I have learnt new skills which I will definitely try to implement in my role. Fellow colleagues and the trainer made the training very useful and enjoyable too!
The trainer has provided me with the knowledge and examples of why, when and how certain situations should or could be handled to receive positive or amicable outcomes. I have thoroughly enjoyed this short course.
I really enjoyed the training and feel that it has equipped me with the relevant skills and knowledge to start mediating. The course leader was excellent throughout - their knowledge, advice, and guidance were all extremely beneficial. The delivery and practical role play sessions were equally useful. Thank you!
Really loved the content and structure of the course. It was a great group, who really made the most of the opportunity and were supportive of one another. Can't wait to apply the learning!
I felt that the pace of the training was great. The course materials were easy to use and understandable, and the trainer was friendly and made me feel at ease. I left wanting to learn more thanks to their teaching skills.
I really enjoyed the course and found it very interesting. The instructor was lovely, approachable, supportive, knowledgeable, and enthusiastic about her specialism, which made the day really enjoyable.
Very good - the trainer was fantastic! I really enjoyed the course, especially role playing a mediation session.
I felt the course was excellent. The trainer was excellent in her approach, teaching and guidance. I feel I have learned a lot and really developed my skills moving forward.
Brilliant! It's been a great week. The course content, trainer, and venue were all great and I feel 100% confident to start practising mediation with the skills I have learnt.
We’ve trained and resolved conflicts for some of the UK’s biggest brands…
As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.Find out more
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