Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.
The trainer has provided me with the knowledge and examples of why, when and how certain situations should or could be handled to receive positive or amicable outcomes. I have thoroughly enjoyed this short course.
Very good – Learned a lot about myself and how I deal with situations.
This was an excellent course. Well facilitated and provided lots of information and opportunities to discuss issues.
Brilliant! It's been a great week. The course content, trainer, and venue were all great and I feel 100% confident to start practising mediation with the skills I have learnt.
An excellent training course! It had a good balance of theory, practice, and video examples, and I have learnt new skills which I will definitely try to implement in my role. Fellow colleagues and the trainer made the training very useful and enjoyable too!
Very good - the trainer was fantastic! I really enjoyed the course, especially role playing a mediation session.
I felt the course was excellent. The trainer was excellent in her approach, teaching and guidance. I feel I have learned a lot and really developed my skills moving forward.
The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.
A very enjoyable and informative course. The course made me reflect on my own practice and language, and I received encouragement and helpful feedback. Really, really useful.
I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills.
The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.
Really useful course providing insight into mediation and guidance for me as a line manager handling disputes at a local level as a facilitator.
I learned some useful skills to enhance my HR role, and the role plays and handbook were great too.
Really loved the content and structure of the course. It was a great group, who really made the most of the opportunity and were supportive of one another. Can't wait to apply the learning!
We’ve trained and resolved conflicts for some of the UK’s biggest brands…
As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.Find out more
About UK Mediation
Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.Find out more