An excellent training course! It had a good balance of theory, practice, and video examples, and I have learnt new skills which I will definitely try to implement in my role. Fellow colleagues and the trainer made the training very useful and enjoyable too!

Aliya Shah
Student Wellbeing Adviser
University of Chester

Very insightful two days with lots of practical role play.

Olena Cresswell
Volunteer Coordinator
Keele University

Very good – Learned a lot about myself and how I deal with situations.

Suzanne Armitage
Senior Secretary
Durham University

This was an excellent day. Well facilitated and provided lots of information and opportunities to discuss issues.

Noreen Sinclair
Associate Professor
London South Bank University

I learned some useful skills to enhance my HR role, and the role plays and handbook were great too.

Jude Leeming
HR Manager
East Durham College

Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.

Kate Servant
UCU Branch Vice-President
The Open University

Very good - the trainer was fantastic! I really enjoyed the course, especially role playing a mediation session.

Catherine Lane
HR Business Partner
Cardiff Metropolitan University

I felt the course was excellent. The trainer was excellent in her approach, teaching and guidance. I feel I have learned a lot and really developed my skills moving forward.

Chris Howard
University of Derby

This course was amazing! A brilliant tutor who created a deep learning structure. To get the learning outcomes in 4 days is incredible.

Andrew White
Associate Dean
Said Business School

Brilliant! It's been a great week. The course content, trainer, and venue were all great and I feel 100% confident to start practising mediation with the skills I have learnt.

Angie Mugadza
Head of Student Experience
Royal Central School of Speech & Drama

I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills.

Caroline Capon
Services Administrator

The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.

Chris Walker
Deputy Director
Teesside University

Really useful course providing insight into mediation and guidance for me as a line manager handling disputes at a local level as a facilitator.

Jacqueline Hudson
Lab Manager
University of Leeds

The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.

Sally Cunningham
HR Manager
Union of Students, University of Derby

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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