Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.

Kate Servant
UCU Branch Vice-President
The Open University

I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills.

Caroline Capon
Services Administrator

The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.

Chris Walker
Deputy Director
Teesside University

I learned some useful skills to enhance my HR role, and the role plays and handbook were great too.

Jude Leeming
HR Manager
East Durham College

An excellent training course! It had a good balance of theory, practice, and video examples, and I have learnt new skills which I will definitely try to implement in my role. Fellow colleagues and the trainer made the training very useful and enjoyable too!

Aliya Shah
Student Wellbeing Adviser
University of Chester

The trainer has provided me with the knowledge and examples of why, when and how certain situations should or could be handled to receive positive or amicable outcomes. I have thoroughly enjoyed this short course.

Lee Carneson
Programme Support Advisor
University of Stirling

I really enjoyed the training and feel that it has equipped me with the relevant skills and knowledge to start mediating. The course leader was excellent throughout - their knowledge, advice, and guidance were all extremely beneficial. The delivery and practical role play sessions were equally useful. Thank you!

Claire Hunter
Senior Organisational Development Manager
Durham University

Really loved the content and structure of the course. It was a great group, who really made the most of the opportunity and were supportive of one another. Can't wait to apply the learning!

Amy Thornton
Head of Department: Campaign Democracy & Activities
Sheffield Students' Union

I really enjoyed the course and found it very interesting. The instructor was lovely, approachable, supportive, knowledgeable, and enthusiastic about her specialism, which made the day really enjoyable.

Clare Canty
Liverpool Institute for Performing Arts

Very good - the trainer was fantastic! I really enjoyed the course, especially role playing a mediation session.

Catherine Lane
HR Business Partner
Cardiff Metropolitan University

The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.

Sally Cunningham
HR Manager
Union of Students, University of Derby

Brilliant! It's been a great week. The course content, trainer, and venue were all great and I feel 100% confident to start practising mediation with the skills I have learnt.

Angie Mugadza
Head of Student Experience
Royal Central School of Speech & Drama

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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