Really good training and a great trainer who made me feel at ease and provided support and feedback throughout the course. The video clips were really helpful too.

Tania Hall
Family Support Worker

I have thoroughly enjoyed the course and have a learnt a huge amount about conflict resolution. I now feel confident with the stages of mediation.

Sharlene Lima
Citizens Advice Bureau Gibraltar

As much as I hate doing role play, I found this the most useful aspect because it brought together everything we had learned. The course has been very intense and tiring, but also amazing - I feel like I’ve learnt loads!

Debbie Packham
Step By Step

I found the encouragement of the trainer vital and the roleplay useful to see and feel how the process can go. I can see my training being useful and there are a number of opportunities for me to use it. I have enjoyed this course and felt the trainer was excellent.

Ellie O’Neill
Case Worker

There were no areas for improvement! The trainer was fantastic - his knowledge and way of presenting was fab - and I now feel that mediation is a skill that I am able to use in my working practice.

Jade Harrison
Lead and Family Worker
The Matthew Project

A very informative course - I learnt so much. The trainer went through every stage in depth and then we acted out the scenarios, which was a great way of learning for me. I thoroughly enjoyed it all - thanks!

Natalie Le Prevost
Support Worker
Action for Children

The course provided great support with real-time constructive feedback. The trainers were flexible, supportive and knowledgeable, and thoroughly encouraged group participation. Thank you!

Joanne Budden
Head of HR
Marie Stopes UK

The trainer encouraged us to get stuck in and I found the training really useful. They also took the time to understand our organisation and to get and use examples that were relevant to us. I found the role playing activities to be the most useful aspect and the workbook corresponded to the training well.

Becky Haigh
Senior Complaints and Compliance Officer

This course equipped me with some extremely useful skills and techniques that I'll be able to use when mediating a range of situations. The trainer was wonderful, knowledgeable and extremely supportive, and I would highly recommend this course to anyone that has to deal with conflict.

Federica Ventura
Project Manager
Depaul UK

UK Mediation were very easy to work with, they organised a session quickly, were clear about what they could achieve and were able to engage both parties in the mediation on the day which helped them work towards a suitable resolution.

Mel Stubbs
HR Advisor
Alzheimer's Society

I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative.

Pooja Kaur
Housing Coach

An excellent course which provided opportunities for review of practice, reflection, and identifying improvements for our own service.

Alison Capstick
Family Intervention Worker

The course was very insightful and well planned. Everyone was encouraged to participate. I learnt how to adapt mediation to different cases.

Elizabeth Omileke
Homelessness Prevention Officer

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

Find out more
About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

Find out more
Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

Get in touch