A very enjoyable course with a good mixture of theory and practical exercises, and it was great to have the opportunity to practice using role play. The videos and online breakout rooms worked well, and the trainer was very personable and knowledgeable too!
A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.
This experience has been very beneficial to me and to the organisation. I feel that the role plays were especially useful in demonstrating the different characters that a mediator is likely to come across. The course was very valuable in giving me a new skill and I found it all to be very interesting.
The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course in a way that built on the knowledge and skills learned, whilst continuous practice also made the learning tangible.
An excellent learning environment. The trainer was evidently a highly experienced and passionate facilitator.
A really useful introduction to mediation, which was well received by everyone. It has given me a good starting point to begin introducing mediation into the organisation.
I found the whole course very useful and the knowledge I have gained can definitely be put into practice in the future. I found the videos and group discussions very insightful too.
I was really pleased with the quick and efficient service that we received from UK Mediation. With their knowledge and expertise, we were able to defuse a situation with an amicable outcome that left the parties happy.
I found the course to be challenging and intensive in a very positive way! While the amount of role playing seemed excessive at first, each offered a unique and different opportunity for learning - thank you!
Brilliantly facilitated and so interesting throughout. I finished each day feeling as though I'd learned so much. I like how structured and formulaic the 7 steps are, and enjoyed seeing how they can be worked through in bite-sized chunks. Re-framing is a technique that I will aim to use in my personal and work life when trying to figure out someone's needs or frustrations.
Really good training and a great trainer who made me feel at ease and provided support and feedback throughout the course. The video clips were really helpful too.
UK Mediation were very easy to work with, they organised a session quickly, were clear about what they could achieve and were able to engage both parties in the mediation on the day which helped them work towards a suitable resolution.
I found the course very informative, relevant and very well structured, covering elements of theory interspersed with opportunities to put the theory into practice.
I found the whole course useful and really enjoyed it. Mediation skills will be extremely beneficial to me within my role, particularly re-framing. Thank you very much!
Really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out.
A very practical session, which really helped me to gain an insight into the mediation skills required to resolve conflict. I liked the open style of the discussions and felt that it was an enjoyable course which covered lots of skills that will be useful in my role.
An excellent training course! It had a good balance of theory, practice, and video examples, and I have learnt new skills which I will definitely try to implement in my role. Fellow colleagues and the trainer made the training very useful and enjoyable too!
The trainer has provided me with the knowledge and examples of why, when and how certain situations should or could be handled to receive positive or amicable outcomes. I have thoroughly enjoyed this short course.
I really enjoyed the training and feel that it has equipped me with the relevant skills and knowledge to start mediating. The course leader was excellent throughout - their knowledge, advice, and guidance were all extremely beneficial. The delivery and practical role play sessions were equally useful. Thank you!
Really loved the content and structure of the course. It was a great group, who really made the most of the opportunity and were supportive of one another. Can't wait to apply the learning!
An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation. The course was appropriately paced with enough time to reflect and learn.
An excellent course - I really learned a lot and pushed my boundaries. The trainer and group were great too.
I really enjoyed the course and I think that it has provided me with some really useful skills to take back into my role - hopefully, they will be able to prevent future issues from being addressed formally! Although the role play assessment was dreaded, it gave me a positive way to practice the skills required to undertake the mediation process.
The course has been excellent, with a good balance of theory and practice. I have learned the process of mediation and developed my skills through lots of practical application. The trainer also demonstrated a calm, knowledgeable and reassuring style, and coped with our questions and interest well.
The course was well structured and I found it useful to go through each stage of mediation at a time. It was also a safe environment in which to practice the wide variety of scenarios and gain feedback from others.
All really useful stuff and very applicable to the role I am currently in. The course has increased my confidence and was very enjoyable as well. Thank you!
The most useful part of the course was the opportunity to practice, discuss feedback, and ask questions. It was highly relevant and very enjoyable.
A very professional and well-pitched delivery that recognised the group's existing skills and experience. The case scenarios were very realistic with a balance between those that were specific to our role, as well as those that presented a challenge due to their different circumstances. This helped to reinforce the concept.
The course was very insightful and well planned. Everyone was encouraged to participate. I learnt how to adapt mediation to different cases.
The course was overwhelming, emotional, and hard work, but thoroughly worth it. I left feeling energised and hopeful about my future work within the mediation service.
The course was a perfect mix of learning, watching, role play, practising and plenty of flexibility to allow for questions (not forgetting the laughter!). I will certainly take time to re-read the manual now the training is over, and reflect on how I can, put for example, active listening and reframing into practice. Thank you for the excellent sessions.
Fantastic course - the group were engaged and enthusiastic from the start! As well as being able to set up an immediate mediation process, I feel that the skills we have learned can be used in day-to-day work and change our approach for the better.
Excellent - the best training course I have been on recently! I would definitely recommend it to other professionals in the same line of work.
Everything was clearly explained and presented. Very enjoyable!
I felt that I learnt a lot, enhancing my skills and gaining a valuable understanding of mediation. There was a very good mix of theory and practical work too, with the role plays being particularly useful. Overall, the whole learning experience was both enjoyable and beneficial!
The trainer was very experienced and had a great knowledge of mediation. Their input in the sessions was very helpful and of great value.
A very informative course. The trainer was friendly and open, and I feel that this training will be beneficial within my Safer Community Reps and wider roles.
Great level of detail. Personable approach and constructive, directional feedback.
Found doing the role plays invaluable... a good learning opportunity.
Excellent course supported by trainer knowledge and use of role plays.
I found the case simulations really useful as they helped me to understand how to adapt my behaviour in conflict situations. The trainer was excellent too!
I thought the course was life-changing! Amazing! Really happy I attended and would recommend to others.
A great experience! The role plays were extremely useful and accompanied the theoretical work perfectly. We were easily able to see the group's development throughout the week.
I found learning the skills for mediation useful. I work in human resources so mediation is very relevant.
The course provided great support with real-time constructive feedback. The trainers were flexible, supportive and knowledgeable, and thoroughly encouraged group participation. Thank you!
Very informative course! It helped me to reflect on my practice and I gained some great tips to use in mediation cases going forward. Thank you!
I felt the training went really well. The pace wasn't too fast and the videos really helped give you insight in to a lot more techniques to use. I found the course very useful and it will help me to mediate within my current role.
This has been a very positive experience. This is a new development opportunity for me and it will be used to set up a new service within HR.
A fantastic course! I thought there was a great balance of theory, practical work, and discussion that helped our motivation and interest. The trainer was excellent too - thank you so much!
I really enjoyed the course and found it very interesting. The instructor was lovely, approachable, supportive, knowledgeable, and enthusiastic about her specialism, which made the day really enjoyable.
Very good - the trainer was fantastic! I really enjoyed the course, especially role playing a mediation session.
I felt the course was excellent. The trainer was excellent in her approach, teaching and guidance. I feel I have learned a lot and really developed my skills moving forward.
Brilliant! It's been a great week. The course content, trainer, and venue were all great and I feel 100% confident to start practising mediation with the skills I have learnt.
I would like to thank you for your excellent assistance in delivering the training. The approach was engaging throughout and was very well received by the attendees. The style of presentation was exceptional and I am very proud to have worked with you and learned from you.
The training was very thought-provoking and challenging in an informal way, and the trainer also made us feel relaxed and empowered to undertake mediation. I couldn't recommend the training enough and I have achieved all of the goals that I had!
The trainers were absolutely superb - knowledgeable, thorough, calm, kind, encouraging and friendly. Pre-course support was also extremely helpful and the course materials were clear and thorough. This has been an enjoyable and stretching week - really some of the best training I’ve had in my career - and I look forward to putting my new skills into practice!
Dr Anna Gorringe
The best course I've ever done - thank you so much! The trainer made the learning so easy and I'm now raring to go! I can't fault their teaching style and there was nothing I didn't like about the course or how it was delivered. A very satisfied customer!
Thank you for a fantastic two days! The trainer was brilliant, had great knowledge of the subject, and engaged very well with the group. I felt very supported and gained a fantastic insight into how mediation works.
One of the most interesting courses I have ever attended - it has taught me so much about mediation skills that can translate into areas of my work and personal life! I have also thoroughly enjoyed learning from the trainer, who was fantastic at coaching and positively encouraging everyone to succeed.
An excellent course which provided opportunities for review of practice, reflection, and identifying improvements for our own service.
I found the encouragement of the trainer vital and the roleplay useful to see and feel how the process can go. I can see my training being useful and there are a number of opportunities for me to use it. I have enjoyed this course and felt the trainer was excellent.
There were no areas for improvement! The trainer was fantastic - his knowledge and way of presenting was fab - and I now feel that mediation is a skill that I am able to use in my working practice.
Very productive and we got good guidance on how to help push our service forward, which has been a challenge for some time. It was good to have independent guidance.
The trainer demonstrated their wealth of experience in the field with a variety of interactive and material work. I thoroughly enjoyed the course and have learned new skills and techniques which will be very beneficial in dealing with my day-to-day interactions with our tenants.
An introduction to mediation - highlighting the difference between mediation and enforcement, showing that disputants can come up with their own solutions, the training has been very relevant, eye opening and informative.
Very good - I can't wait to get started! I will use the skills throughout the rest of my role at work.
The trainer was fantastic and delivered a great interactive course! I have learnt so much and have taken away lots of new skills - thank you so much!
The level of commitment and knowledge from the trainer has not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator.
The course was in-depth, which has given me the confidence to practise mediation.
Very well-paced course. The role play enabled me to put the theory into practice, which was fun and an excellent way for me to learn. A very patient and articulate instructor with examples that enabled learning to be more efficient and effective.
Enjoyed all aspects of the course. The feedback from our observed role plays was useful, the discussions helped understanding, and the mediation video put everything into perspective.
I really enjoyed the course. It was a safe place for practice, which brought the mediation theory to life. Pace and balance of teaching and practice were perfect for me too.
An interactive and enjoyable course. Easy to understand and I really enjoyed the day.
I had a great day training with UK Mediation. The materials and content were very good and the trainer explained everything really well.
A very useful course in an interactive and comfortable environment!
Useful learning more about the real meaning of mediation and how to put it into practice. It has all been relevant, enjoyable and beneficial.
I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative.
I really enjoyed this training session! It has certainly given me a lot to think about and I now feel more confident in dealing with future conflict.
I found the training and trainer excellent! It was made fun and was a very positive training session overall. Would recommend to anyone.
The training has renewed my understanding of mediation and the different elements to it. Everything was explained fully and concisely which made the activities easier to get in to. The trainer also offered praise and constructive feedback which was really balanced and helpful.
Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.
I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills.
The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.
The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.
I learned some useful skills to enhance my HR role, and the role plays and handbook were great too.
The course was both challenging and validating. I now feel more confident to approach local resolution in my workplace and will be more successful by applying these methods.
This was the best and most intensive course I have been on for a long time. The flow and variety of training materials was excellent and kept my attention. The sessions were helped by the trainer's huge wealth of knowledge and experience as he could give actual examples.
A very positive mix between theory, practice, time for reflection, and peer and tutor feedback. Examples used related directly to my practice and my own experiences were discussed - thank you!
This has been a fantastic course! The trainer was engaging, clear, and really encouraged the group to take part. I have also learnt some useful skills that will become an important part of my tool kit at work.
The course was excellent in that it demystified the idea of resolving conflict - something we have all run scared from in the past!
Very impressed with teaching style. The trainer really got me thinking. Thoroughly enjoyed it and learned a lot!
As much as I hate doing role play, I found this the most useful aspect because it brought together everything we had learned. The course has been very intense and tiring, but also amazing - I feel like I’ve learnt loads!
This course equipped me with some extremely useful skills and techniques that I'll be able to use when mediating a range of situations. The trainer was wonderful, knowledgeable and extremely supportive, and I would highly recommend this course to anyone that has to deal with conflict.
Extremely interesting course. I have learnt an enormous amount, not only about mediation, but also human traits and behaviours when in conflict.
The trainer was extremely supportive throughout. The method of training was measured and at a good pace for all to understand. We were given the opportunity to summarise and reflect on each stage and, overall, it was an excellent week.
An excellent course that really got me thinking! The role plays, although they aren't usually my kind of thing, really helped with this particular subject.
I thoroughly enjoyed the training, which was very useful and gave opportunities to role play and be reflective - thought-provoking stuff! The skills gained will definitely help and develop my daily role.
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