Everything was clearly explained and presented. Very enjoyable!

Mel Priestley
HR Manager
BMW (UK) Ltd

A very enjoyable course with a good mixture of theory and practical exercises, and it was great to have the opportunity to practice using role play. The videos and online breakout rooms worked well, and the trainer was very personable and knowledgeable too!

Samantha Riley
HR Business Partner
Pirelli Tyres

Very good - I can't wait to get started! I will use the skills throughout the rest of my role at work.

Jane Thrale
HR Business Partner
John Lewis

The trainer was fantastic and delivered a great interactive course! I have learnt so much and have taken away lots of new skills - thank you so much!

Heulwen Beasley
Learning & Development Manager
National Assembly for Wales

The level of commitment and knowledge from the trainer has not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator.

Steven Hall
Housing Benefit Assessor
Northern Ireland Civil Service

An excellent learning environment. The trainer was evidently a highly experienced and passionate facilitator.

Colette McGinn
SO3 Resilience
Royal Air Force

A really useful introduction to mediation, which was well received by everyone. It has given me a good starting point to begin introducing mediation into the organisation.

Louise Wakefield
HR Manager
Independent Office for Police Conduct

I found the whole course very useful and the knowledge I have gained can definitely be put into practice in the future. I found the videos and group discussions very insightful too.

Lauren Cottman
HR Administrator
Le Creuset UK

I found the case simulations really useful as they helped me to understand how to adapt my behaviour in conflict situations. The trainer was excellent too!

Nicola Porter
HR Manager
Nuffield Health

I found the course to be challenging and intensive in a very positive way! While the amount of role playing seemed excessive at first, each offered a unique and different opportunity for learning - thank you!

Maureen Tallis
Head of Talent and Resourcing
Baxi Heating UK

A great experience! The role plays were extremely useful and accompanied the theoretical work perfectly. We were easily able to see the group's development throughout the week.

Nicole Brannan
HR Advisor
Well Pharmacy

UK Mediation were very easy to work with, they organised a session quickly, were clear about what they could achieve and were able to engage both parties in the mediation on the day which helped them work towards a suitable resolution.

Mel Stubbs
HR Advisor
Alzheimer's Society

I found learning the skills for mediation useful. I work in human resources so mediation is very relevant.

Chantelle Miller
Employee Relations Manager
Natural History Museum

The course provided great support with real-time constructive feedback. The trainers were flexible, supportive and knowledgeable, and thoroughly encouraged group participation. Thank you!

Joanne Budden
Head of HR
Marie Stopes UK

I found the whole course useful and really enjoyed it. Mediation skills will be extremely beneficial to me within my role, particularly re-framing. Thank you very much!

Jasmin Whittle
Assistant Manager
Bury Council

Really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out.

Alexander Reece
Housing Solutions Officer
Liverpool City Region Combined Authority

A very practical session, which really helped me to gain an insight into the mediation skills required to resolve conflict. I liked the open style of the discussions and felt that it was an enjoyable course which covered lots of skills that will be useful in my role.

Jeanette Float
Assistant HR Business Partner
Northamptonshire County Council

An excellent training course! It had a good balance of theory, practice, and video examples, and I have learnt new skills which I will definitely try to implement in my role. Fellow colleagues and the trainer made the training very useful and enjoyable too!

Aliya Shah
Student Wellbeing Adviser
University of Chester

The trainer has provided me with the knowledge and examples of why, when and how certain situations should or could be handled to receive positive or amicable outcomes. I have thoroughly enjoyed this short course.

Lee Carneson
Programme Support Advisor
University of Stirling

I really enjoyed the training and feel that it has equipped me with the relevant skills and knowledge to start mediating. The course leader was excellent throughout - their knowledge, advice, and guidance were all extremely beneficial. The delivery and practical role play sessions were equally useful. Thank you!

Claire Hunter
Senior Organisational Development Manager
Durham University

Really loved the content and structure of the course. It was a great group, who really made the most of the opportunity and were supportive of one another. Can't wait to apply the learning!

Amy Thornton
Head of Department: Campaign Democracy & Activities
Sheffield Students' Union

An excellent, well run course. The trainer was brilliant - very knowledgeable, approachable, and friendly.

Ellen Colley
Quality Improvement Manager
Healthcare Management Trust

The training was very thought-provoking and challenging in an informal way, and the trainer also made us feel relaxed and empowered to undertake mediation. I couldn't recommend the training enough and I have achieved all of the goals that I had!

Stephen Wright
Head of HR Business Partners

The course was well structured and I found it useful to go through each stage of mediation at a time. It was also a safe environment in which to practice the wide variety of scenarios and gain feedback from others.

Yvonne Draper
Assessment Manager
Health Education England

The best course I've ever done - thank you so much! The trainer made the learning so easy and I'm now raring to go! I can't fault their teaching style and there was nothing I didn't like about the course or how it was delivered. A very satisfied customer!

Gifty Arthur
Clinical Specialist, Safeguarding
Essex Partnership University NHS Foundation Trust

All really useful stuff and very applicable to the role I am currently in. The course has increased my confidence and was very enjoyable as well. Thank you!

Rebecca Stewart
Community Firefighter
Scottish Fire & Rescue

A very professional and well-pitched delivery that recognised the group's existing skills and experience. The case scenarios were very realistic with a balance between those that were specific to our role, as well as those that presented a challenge due to their different circumstances. This helped to reinforce the concept.

John Chambers
Police Sergeant
Cumbria Constabulary

As much as I hate doing role play, I found this the most useful aspect because it brought together everything we had learned. The course has been very intense and tiring, but also amazing - I feel like I’ve learnt loads!

Debbie Packham
Step By Step

I found the encouragement of the trainer vital and the roleplay useful to see and feel how the process can go. I can see my training being useful and there are a number of opportunities for me to use it. I have enjoyed this course and felt the trainer was excellent.

Ellie O’Neill
Case Worker

The course was very insightful and well planned. Everyone was encouraged to participate. I learnt how to adapt mediation to different cases.

Elizabeth Omileke
Homelessness Prevention Officer

Very productive and we got good guidance on how to help push our service forward, which has been a challenge for some time. It was good to have independent guidance.

Helen Hillier
Neighbourhood Manager

The trainer demonstrated their wealth of experience in the field with a variety of interactive and material work. I thoroughly enjoyed the course and have learned new skills and techniques which will be very beneficial in dealing with my day-to-day interactions with our tenants.

Gareth Jones
Community Housing Officer

An introduction to mediation - highlighting the difference between mediation and enforcement, showing that disputants can come up with their own solutions, the training has been very relevant, eye opening and informative.

Amanda Durber
Housing Team Leader
Staffordshire Housing Association

A massively useful course - I learned so much that will improve our conflict resolution moving forward and reduce the number of grievances. I particularly enjoyed the thorough walkthrough of each stage of the mediation process, as well as the handy take-away materials.

Daniel Poynter
Senior PD Associate
Ralph Lauren Retail

I thoroughly enjoyed the course and found it extremely informative and beneficial for my role. There were several really good tips from the trainer on how to deal with difficult situations and how to progress meetings using techniques that I wouldn't have even considered. The trainer made everyone comfortable and that led to an open and constructive learning environment.

Lisa McKiernan
Regional Case Advisor
EDF Energy

I really enjoyed the course. It was a safe place for practice, which brought the mediation theory to life. Pace and balance of teaching and practice were perfect for me too.

Debby Hyde
Corporate Ombudsman
Mars Incorporated

This experience has been very beneficial to me and to the organisation. I feel that the role plays were especially useful in demonstrating the different characters that a mediator is likely to come across. The course was very valuable in giving me a new skill and I found it all to be very interesting.

Madonna Henry
HR Officer
St Helena Government

The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course in a way that built on the knowledge and skills learned, whilst continuous practice also made the learning tangible.

Joanna Glab
Employee Relations and Wellbeing Officer
European Centre for Disease Prevention and Control (ECDC)

Very well-paced course. The role play enabled me to put the theory into practice, which was fun and an excellent way for me to learn. A very patient and articulate instructor with examples that enabled learning to be more efficient and effective.

Shelley Smith
Logistics Officer
The Royal Navy

Found doing the role plays invaluable... a good learning opportunity.

Emily Lockhart
HR Advisor
Sport England

Excellent course supported by trainer knowledge and use of role plays.

Dan Goulding
HR Manager

A marvellous experience! The trainer was fantastic - they guided us superbly through a complex and demanding course, and their feedback and input were invaluable. Thank you so much!

Kenneth Slade
Principal Associate

I had a great day training with UK Mediation. The materials and content were very good and the trainer explained everything really well.

Lisa Done
HR Generalist

Really good training and a great trainer who made me feel at ease and provided support and feedback throughout the course. The video clips were really helpful too.

Tania Hall
Family Support Worker

A really informative course with lots of great practical tips. A great tutor who kept me engaged throughout - thanks!

Craig Puncher
Senior People Partner
Royal Albert Hall

Useful learning more about the real meaning of mediation and how to put it into practice. It has all been relevant, enjoyable and beneficial.

Christine Walmsley
Consultancy Manager
National Trust

I found the course very informative, relevant and very well structured, covering elements of theory interspersed with opportunities to put the theory into practice.

Carol Reece
Customer Relations Manager
Dorset County Council

I felt the training went really well. The pace wasn't too fast and the videos really helped give you insight in to a lot more techniques to use. I found the course very useful and it will help me to mediate within my current role.

Rachael Lee
Principal Officer
Salford City Council

This has been a very positive experience. This is a new development opportunity for me and it will be used to set up a new service within HR.

Katherine Crowe
Employee Engagement Specialist
Essex County Council

A fantastic course! I thought there was a great balance of theory, practical work, and discussion that helped our motivation and interest. The trainer was excellent too - thank you so much!

Sonal Godhania
Organisational Development Adviser
Leicestershire County Council

I really enjoyed the course and found it very interesting. The instructor was lovely, approachable, supportive, knowledgeable, and enthusiastic about her specialism, which made the day really enjoyable.

Clare Canty
Liverpool Institute for Performing Arts

Very good - the trainer was fantastic! I really enjoyed the course, especially role playing a mediation session.

Catherine Lane
HR Business Partner
Cardiff Metropolitan University

The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.

Sally Cunningham
HR Manager
Union of Students, University of Derby

Brilliant! It's been a great week. The course content, trainer, and venue were all great and I feel 100% confident to start practising mediation with the skills I have learnt.

Angie Mugadza
Head of Student Experience
Royal Central School of Speech & Drama

I would like to thank you for your excellent assistance in delivering the training. The approach was engaging throughout and was very well received by the attendees. The style of presentation was exceptional and I am very proud to have worked with you and learned from you.  

Michelle Williams
Head of Operations
Dental Complaints Service

This was the best and most intensive course I have been on for a long time. The flow and variety of training materials was excellent and kept my attention. The sessions were helped by the trainer's huge wealth of knowledge and experience as he could give actual examples.

Felicity Ashworth
Consultant Obstetrician and Gynaecologist
Buckinghamshire Healthcare NHS Trust

A very positive mix between theory, practice, time for reflection, and peer and tutor feedback. Examples used related directly to my practice and my own experiences were discussed - thank you!

Niki King
Aquilis Counsellor
Plymouth Hospitals NHS Trust

This has been a fantastic course! The trainer was engaging, clear, and really encouraged the group to take part. I have also learnt some useful skills that will become an important part of my tool kit at work.

Marie-Claire Flavin
Radiation Oncology Research Lead
Royal Surrey County Hospital

Thank you for a fantastic two days! The trainer was brilliant, had great knowledge of the subject, and engaged very well with the group. I felt very supported and gained a fantastic insight into how mediation works.

Sejal Modha
Disruption Officer
Leicestershire Police

Very impressed with teaching style. The trainer really got me thinking. Thoroughly enjoyed it and learned a lot!

Darren Smith
Unison Representative
Cheshire Constabulary

The trainer encouraged us to get stuck in and I found the training really useful. They also took the time to understand our organisation and to get and use examples that were relevant to us. I found the role playing activities to be the most useful aspect and the workbook corresponded to the training well.

Becky Haigh
Senior Complaints and Compliance Officer

I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative.

Pooja Kaur
Housing Coach

There were no areas for improvement! The trainer was fantastic - his knowledge and way of presenting was fab - and I now feel that mediation is a skill that I am able to use in my working practice.

Jade Harrison
Lead and Family Worker
The Matthew Project

The trainer was extremely supportive throughout. The method of training was measured and at a good pace for all to understand. We were given the opportunity to summarise and reflect on each stage and, overall, it was an excellent week.

Wendy Pickering
Support Officer
Connexus Group

An excellent course that really got me thinking! The role plays, although they aren't usually my kind of thing, really helped with this particular subject.

Jacqueline Prendy
Neighbourhood Housing Officer
Moat Housing Association

A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.

Reneé McCulloch
Great Ormond Street Hospital

Thoroughly enjoyed the course. Great content and I'm now leaving with the knowledge and confidence to deal with situations. A very comfortable learning environment too. Thank you.

Kevin Hamilton
Area Manager
B&M Stores

I felt that I learnt a lot, enhancing my skills and gaining a valuable understanding of mediation. There was a very good mix of theory and practical work too, with the role plays being particularly useful. Overall, the whole learning experience was both enjoyable and beneficial!

Carys Parry
Voluntary Party Manager
The Conservative Party

The trainer was very experienced and had a great knowledge of mediation. Their input in the sessions was very helpful and of great value.

Patricia Maes
HR Assistant
Innovative Medicines Institute

A very informative course. The trainer was friendly and open, and I feel that this training will be beneficial within my Safer Community Reps and wider roles.

Amanda Bateman
Violence Reduction Officer
HM Prison & Probation Service in Wales

Enjoyed all aspects of the course. The feedback from our observed role plays was useful, the discussions helped understanding, and the mediation video put everything into perspective.

Sharon Lock
Open Water Officer
Swim England

Great level of detail. Personable approach and constructive, directional feedback.

Sharon Russell
Human Resources Business Partner
Transport for the North

I was really pleased with the quick and efficient service that we received from UK Mediation. With their knowledge and expertise, we were able to defuse a situation with an amicable outcome that left the parties happy.

Lauren Rowe
HR Advisor
Addison Lee

An interactive and enjoyable course. Easy to understand and I really enjoyed the day.

Tara Golding
Employee Relations Manager
Becton Dickinson

The training was very interactive, which made for a great course!

Jesamine Scruton White
HR Business Partner

A very informative course - I learnt so much. The trainer went through every stage in depth and then we acted out the scenarios, which was a great way of learning for me. I thoroughly enjoyed it all - thanks!

Natalie Le Prevost
Support Worker
Action for Children

A very useful course in an interactive and comfortable environment!

Ginny Slade
HR Adviser
English Heritage

I have thoroughly enjoyed the course and have a learnt a huge amount about conflict resolution. I now feel confident with the stages of mediation.

Sharlene Lima
Citizens Advice Bureau Gibraltar

I really enjoyed this training session! It has certainly given me a lot to think about and I now feel more confident in dealing with future conflict.

Liz Bateson
Principal Democratic Support Officer
Lancaster City Council

I found the training and trainer excellent! It was made fun and was a very positive training session overall. Would recommend to anyone.

Melanie Moloney
Cornwall Council

The training has renewed my understanding of mediation and the different elements to it. Everything was explained fully and concisely which made the activities easier to get in to. The trainer also offered praise and constructive feedback which was really balanced and helpful.

Lucie Carroll
Shared Accommodation Officer
Hull City Council

Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.

Kate Servant
UCU Branch Vice-President
The Open University

I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills.

Caroline Capon
Services Administrator

The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.

Chris Walker
Deputy Director
Teesside University

I learned some useful skills to enhance my HR role, and the role plays and handbook were great too.

Jude Leeming
HR Manager
East Durham College

An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation. The course was appropriately paced with enough time to reflect and learn.

Sarah Cook
Practice Management Consultant
British Dental Association

The course was both challenging and validating. I now feel more confident to approach local resolution in my workplace and will be more successful by applying these methods.

Louise Richards
Royal Cornwall Hospitals

I really enjoyed the course and I think that it has provided me with some really useful skills to take back into my role - hopefully, they will be able to prevent future issues from being addressed formally! Although the role play assessment was dreaded, it gave me a positive way to practice the skills required to undertake the mediation process.

Nichola Ogden
Business Support Manager
Stockport NHS Foundation Trust

The course has been excellent, with a good balance of theory and practice. I have learned the process of mediation and developed my skills through lots of practical application. The trainer also demonstrated a calm, knowledgeable and reassuring style, and coped with our questions and interest well.

Tracy Hill
Director of Strategy & Organisational Effectiveness
North West Boroughs NHS Foundation Trust

A really well delivered course. The training materials were really easy to use and well laid out. The trainer had a great approach to delivering the training and was really approachable, helpful, and reassuring. The role play situations were most helpful to give plenty of practice, and this has really helped to develop my skills and confidence.

John Eames
West Midlands Ambulance Service

The course was excellent in that it demystified the idea of resolving conflict - something we have all run scared from in the past!

Debbie Evans
Police Mediator
Hampshire Constabulary

One of the most interesting courses I have ever attended - it has taught me so much about mediation skills that can translate into areas of my work and personal life! I have also thoroughly enjoyed learning from the trainer, who was fantastic at coaching and positively encouraging everyone to succeed.

Kate Smith
HR Manager
Derbyshire Constabulary

An excellent course which provided opportunities for review of practice, reflection, and identifying improvements for our own service.

Alison Capstick
Family Intervention Worker

This course equipped me with some extremely useful skills and techniques that I'll be able to use when mediating a range of situations. The trainer was wonderful, knowledgeable and extremely supportive, and I would highly recommend this course to anyone that has to deal with conflict.

Federica Ventura
Project Manager
Depaul UK

Extremely interesting course. I have learnt an enormous amount, not only about mediation, but also human traits and behaviours when in conflict.

Martine King
Deputy Local Service Manager
Sanctuary Supported Living

The course was a perfect mix of learning, watching, role play, practising and plenty of flexibility to allow for questions (not forgetting the laughter!). I will certainly take time to re-read the manual now the training is over, and reflect on how I can, put for example, active listening and reframing into practice. Thank you for the excellent sessions.

Iona Robertson
Business Support Officer
TPAS Cymru

Fantastic course - the group were engaged and enthusiastic from the start! As well as being able to set up an immediate mediation process, I feel that the skills we have learned can be used in day-to-day work and change our approach for the better.

Victoria Seales
Anti-Social Behaviour Manager
Flagship Group

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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