Testimonials

Everything was clearly explained and presented. Very enjoyable!

Mel Priestley
HR Management
BMW (UK) Ltd

I felt that I learnt a lot, enhancing my skills and gaining a valuable understanding of mediation. There was a very good mix of theory and practical work too, with the role plays being particularly useful. Overall, the whole learning experience was both enjoyable and beneficial!

Carys Parry
Voluntary Party Manager
The Conservative Party

The course was in-depth, which has given me the confidence to practise mediation.

Martin Gwillim
HR Manager
Ministry of Defence

An excellent learning environment. The trainer was evidently a highly experienced and passionate facilitator.

Colette McGinn
SO3 Resilience
Royal Air Force

Excellent course supported by trainer knowledge and use of role plays.

Dan Goulding
HR Manager
Florette

I was really pleased with the quick and efficient service that we received from UK Mediation. With their knowledge and expertise, we were able to defuse a situation with an amicable outcome that left the parties happy.

Lauren Rowe
HR Advisor
Addison Lee

I found the case simulations really useful as they helped me to understand how to adapt my behaviour in conflict situations. Great trainers too!

Nicola Porter
Customer Relations Manager
Nuffield Health

I had a great day training with UK Mediation. The materials and content were very good and the trainer explained everything really well.

Lisa Done
HR Generalist
Protolabs

I found learning the skills for mediation useful. I work in human resources so mediation is very relevant.

Chantelle Miller
Employee Relations Manager
Natural History Museum

UK Mediation were very easy to work with, they organised a session quickly, were clear about what they could achieve and were able to engage both parties in the mediation on the day which helped them work towards a suitable resolution.

Mel Stubbs
HR Advisor
Alzheimer's Society

I found the course very informative, relevant and very well structured, covering elements of theory interspersed with opportunities to put the theory into practice.

Carol Reece
Customer Relations Manager
Dorset County Council

I really enjoyed this training session! It has certainly given me a lot to think about and I now feel more confident in dealing with future conflict.

Liz Bateson
Principal Democratic Support Officer
Lancaster City Council

UK Mediation has provided mediation services and tailored training as part of the Council’s approach to resolving conflict in the workplace. This has proven to be very successful and I would recommend them to other organisations wanting to do the same.

Karen Childs
HR Service Manager
Bassetlaw District Council

Extremely positive learning environment. Trainer ensured that all roleplay sessions were geared to the needs of the participants and relevant.

Sharon Rice
Family Group Conference Coordinator
Surrey County Council

A fantastic course! I thought there was a great balance of theory, practical work, and discussion that helped our motivation and interest. The trainer was excellent too - thank you so much!

Sonal Godhania
Organisational Development Adviser
Leicestershire County Council

I found the course intense but extremely satisfying - I have learnt so much, about the process and myself. The trainer was superb! Incredibly professional, knowledgeable and supportive. Thank you so much!

Teresa Watson
Neighbourhood Manager
Tendring District Council

Really enjoyed the course - I learnt a lot. The role play was particularly useful as I couldn't get this elsewhere. There was a lot covered, but I wouldn't want to lose any of it.

Kate Servant
UCU Branch Vice-President
The Open University

The trainer has provided me with the knowledge and examples of why, when and how certain situations should or could be handled to receive positive or amicable outcomes. I have thoroughly enjoyed this short course.

Lee Carneson
Programme Support Advisor
University of Stirling

Very good – Learned a lot about myself and how I deal with situations.

Suzanne Armitage
Senior Secretary
Durham University

This was an excellent day. Well facilitated and provided lots of information and opportunities to discuss issues.

Noreen Sinclair
Associate Professor
London South Bank University

I learned some useful skills to enhance my HR role, and the role plays and handbook were great too.

Jude Leeming
HR Manager
East Durham College

I would like to thank you for your excellent assistance in delivering the training. The approach was engaging throughout and was very well received by the attendees. The style of presentation was exceptional and I am very proud to have worked with you and learned from you.  

Michelle Williams
Head of Operations
Dental Complaints Service

A very positive mix between theory, practice, time for reflection, and peer and tutor feedback. Examples used related directly to my practice and my own experiences were discussed - thank you!

Niki King
Aquilis Counsellor
Plymouth Hospitals NHS Trust

The course has been excellent, with a good balance of theory and practice. I have learned the process of mediation and developed my skills through lots of practical application. The trainer also demonstrated a calm, knowledgeable and reassuring style, and coped with our questions and interest well.

Tracy Hill
Director of Strategy & Organisational Effectiveness
North West Boroughs NHS Foundation Trust

The course was well structured and I found it useful to go through each stage of mediation at a time. It was also a safe environment in which to practice the wide variety of scenarios and gain feedback from others.

Yvonne Draper
Assessment Manager
Health Education England

Content was well-explained with a good pace of delivery. I feel that this was a very useful piece of training that I can use in my role.

Sarah Lee
Family Support and Victim Liaison
Derby City Youth Offending Service

One of the most interesting courses I have ever attended - it has taught me so much about mediation skills that can translate into areas of my work and personal life! I have also thoroughly enjoyed learning from the trainer, who was fantastic at coaching and positively encouraging everyone to succeed.

Kate Smith
HR Manager
Derbyshire Constabulary

Very impressed with teaching style. The trainer really got me thinking. Thoroughly enjoyed it and learned a lot!

Darren Smith
Unison Representative
Cheshire Constabulary

An excellent course which provided opportunities for review of practice, reflection, and identifying improvements for our own service.

Alison Capstick
Family Intervention Worker
Digartref

There were no areas for improvement! The trainer was fantastic - his knowledge and way of presenting was fab - and I now feel that mediation is a skill that I am able to use in my working practice.

Jade Harrison
Lead and Family Worker
The Matthew Project

The course has been a fantastic, very informative and pleasant experience. The trainer style helped me to understand really well what was being taught. This has been one of the best training courses I have ever been on.

Florence Balogun
Neighbourhood Manager
Family Mosaic

Fantastic course - the group were engaged and enthusiastic from the start! As well as being able to set up an immediate mediation process, I feel that the skills we have learned can be used in day-to-day work and change our approach for the better.

Victoria Seales
Anti-Social Behaviour Manager
Flagship Group

An introduction to mediation - highlighting the difference between mediation and enforcement, showing that disputants can come up with their own solutions, the training has been very relevant, eye opening and informative.

Amanda Durber
Housing Team Leader
Staffordshire Housing Association

Very good - I can't wait to get started! I will use the skills throughout the rest of my role at work.

Jane Thrale
Manager
John Lewis

The trainer was fantastic and delivered a great interactive course! I have learnt so much and have taken away lots of new skills - thank you so much!

Heulwen Beasley
Learning & Development Manager
National Assembly for Wales

A very informative course. The trainer was friendly and open, and I feel that this training will be beneficial within my Safer Community Reps and wider roles.

Amanda Bateman
Violence Reduction Officer
HM Prison & Probation Service in Wales

Very well-paced course. The role play enabled me to put the theory into practice, which was fun and an excellent way for me to learn. A very patient and articulate instructor with examples that enabled learning to be more efficient and effective.

Shelley Smith
Logistics Officer
The Royal Navy

Great level of detail. Personable approach and constructive, directional feedback.

Sharon Russell
Human Resources Business Partner
Transport for the North

Very positive and enlightening.... Fabulous trainer. Thank you!

Sarah Merry
Employment Consultant
Croner Group

A great experience! The role plays were extremely useful and accompanied the theoretical work perfectly. We were easily able to see the group's development throughout the week.

Nicole Brannan
HR Advisor
Well Pharmacy

An absolutely brilliant two days - the trainer was so knowledgeable and gave such good advice and tips. I loved the role play (as difficult as it was at times!) and felt that it gave an advantage to my learning.

Coleen Crane
People and Culture Co-ordinator
insurethebox

The course provided great support with real-time constructive feedback. The trainers were flexible, supportive and knowledgeable, and thoroughly encouraged group participation. Thank you!

Joanne Budden
Head of HR
Marie Stopes UK

Enjoyed all aspects of the course. The feedback from our observed role plays was useful, the discussions helped understanding, and the mediation video put everything into perspective.

Sharon Lock
Open Water Officer
Swim England

A great course. The trainer kept our interest going for both days, which is not always easy! The course level was also just right for me and I have learned a lot of new skills that I will be able to apply in my role.

Valeria Makara-Howe
Senior Housing Officer
Borough Council of King's Lynn & West Norfolk

I found the whole course useful and really enjoyed it. Mediation skills will be extremely beneficial to me within my role, particularly re-framing. Thank you very much!

Jasmin Whittle
Assistant Manager
Bury Council

This has been a very positive experience. This is a new development opportunity for me and it will be used to set up a new service within HR.

Katherine Crowe
Employee Engagement Specialist
Essex County Council

A very practical session, which really helped me to gain an insight into the mediation skills required to resolve conflict. I liked the open style of the discussions and felt that it was an enjoyable course which covered lots of skills that will be useful in my role.

Jeanette Float
Assistant HR Business Partner
Northamptonshire County Council

The course was structured, easy to follow and has definitely improved my knowledge and experience of the mediation process. The trainer was very supportive too!

Sharon Schofield
Senior Liaison Officer
Lincolnshire County Council

Very enjoyable. The trainer had a huge amount of knowledge so we could ask a lot of questions! It was good to have the opportunity to practice the skills with the role playing scenario.

Eleanor Green
Accommodation Officer
Basildon Council

An excellent training course! It had a good balance of theory, practice, and video examples, and I have learnt new skills which I will definitely try to implement in my role. Fellow colleagues and the trainer made the training very useful and enjoyable too!

Aliya Shah
Student Wellbeing Adviser
University of Chester

Very good - the trainer was fantastic! I really enjoyed the course, especially role playing a mediation session.

Catherine Lane
HR Business Partner
Cardiff Metropolitan University

I felt the course was excellent. The trainer was excellent in her approach, teaching and guidance. I feel I have learned a lot and really developed my skills moving forward.

Chris Howard
Lecturer
University of Derby

This course was amazing! A brilliant tutor who created a deep learning structure. To get the learning outcomes in 4 days is incredible.

Andrew White
Associate Dean
Said Business School

Brilliant! It's been a great week. The course content, trainer, and venue were all great and I feel 100% confident to start practising mediation with the skills I have learnt.

Angie Mugadza
Head of Student Experience
Royal Central School of Speech & Drama

The course was both challenging and validating. I now feel more confident to approach local resolution in my workplace and will be more successful by applying these methods.

Louise Richards
Sister
Royal Cornwall Hospitals

This was the best and most intensive course I have been on for a long time. The flow and variety of training materials was excellent and kept my attention. The sessions were helped by the trainer's huge wealth of knowledge and experience as he could give actual examples.

Felicity Ashworth
Consultant Obstetrician and Gynaecologist
Buckinghamshire Healthcare NHS Trust

This has been a fantastic course! The trainer was engaging, clear, and really encouraged the group to take part. I have also learnt some useful skills that will become an important part of my tool kit at work.

Marie-Claire Flavin
Radiation Oncology Research Lead
Royal Surrey County Hospital

All really useful stuff and very applicable to the role I am currently in. The course has increased my confidence and was very enjoyable as well. Thank you!

Rebecca Stewart
Community Firefighter
Scottish Fire & Rescue

Thank you for a fantastic two days! The trainer was brilliant, had great knowledge of the subject, and engaged very well with the group. I felt very supported and gained a fantastic insight into how mediation works.

Sejal Modha
Disruption Officer
Leicestershire Police

A very professional and well-pitched delivery that recognised the group's existing skills and experience. The case scenarios were very realistic with a balance between those that were specific to our role, as well as those that presented a challenge due to their different circumstances. This helped to reinforce the concept.

John Chambers
Police Sergeant
Cumbria Constabulary

I found the encouragement of the trainer vital and the roleplay useful to see and feel how the process can go. I can see my training being useful and there are a number of opportunities for me to use it. I have enjoyed this course and felt the trainer was excellent.

Ellie O’Neill
Case Worker
YMCA Cornwall

This course equipped me with some extremely useful skills and techniques that I'll be able to use when mediating a range of situations. The trainer was wonderful, knowledgeable and extremely supportive, and I would highly recommend this course to anyone that has to deal with conflict.

Federica Ventura
Project Manager
Depaul UK

Really worthwhile to take time out of our busy schedule. Good to look at a service user focused solution.

Julie Hughes
Homelessness Prevention Officer
Redditch Nightstop

Very productive and we got good guidance on how to help push our service forward, which has been a challenge for some time. It was good to have independent guidance.

Helen Hillier
Neighbourhood Manager
Peabody

Excellent - the best training course I have been on recently! I would definitely recommend it to other professionals in the same line of work.

Fran Rhodes
Tenancy Management Facilitator
North Lincolnshire Homes

A superb course, which exceeded my expectations. The pace of learning was perfect and I feel like the learning outcomes are now embedded in my practice.

Reneé McCulloch
Consultant
Great Ormond Street Hospital

The level of commitment and knowledge from the trainer has not only made the experience enjoyable, but has provided me with the tools needed to succeed as a mediator.

Steven Hall
Housing Benefit Assessor
Northern Ireland Civil Service

The training was very well prepared and tailored for our needs. The trainer was excellent in leading the group through the course in a way that built on the knowledge and skills learned, whilst continuous practice also made the learning tangible.

Joanna Glab
Employee Relations and Wellbeing Officer
European Centre for Disease Prevention and Control (ECDC)

I really enjoyed the course. It was a safe place for practice, which brought the mediation theory to life. Pace and balance of teaching and practice were perfect for me too.

Debby Hyde
Corporate Ombudsman
Mars Incorporated

I have enjoyed it immensely and feel that I have enhanced existing skills and developed some new ones.

Kyle Stewart
Depot Manager
East Midlands Railway

I found the course to be challenging and intensive in a very positive way! While the amount of role playing seemed excessive at first, each offered a unique and different opportunity for learning - thank you!

Maureen Tallis
Head of Talent and Resourcing
Baxi Heating UK

Useful learning more about the real meaning of mediation and how to put it into practice. It has all been relevant, enjoyable and beneficial.

Christine Walmsley
Consultancy Manager
National Trust

A very useful course in an interactive and comfortable environment!

Ginny Slade
HR Adviser
English Heritage

I really enjoyed the training and materials provided. The scenarios and examples were useful, there was a good balance of group work and discussion, and the trainer was clear, precise, and very informative.

Pooja Kaur
Housing Coach
Crisis

Found doing the role plays invaluable... a good learning opportunity.

Emily Lockhart
HR Advisor
Sport England

Very informative course! It helped me to reflect on my practice and I gained some great tips to use in mediation cases going forward. Thank you!

Julie Bucknor
Senior OD Advisor
Leicester City Council

Really enjoyed the practice of being a mediator - wasn't as such a role play, more like "involved learning"! It was also nice to rubber stamp, and understand, the theory behind what we do day in and day out.

Alexander Reece
Housing Solutions Officer
Liverpool City Region Combined Authority

I found the training and trainer excellent! It was made fun and was a very positive training session overall. Would recommend to anyone.

Melanie Moloney
Caseworker
Cornwall Council

We used UK Mediation and were extremely impressed with their professionalism and the results they achieved. As a result, we have since used them again and have recommended them to other councils.

Susan Blunsden
HR Business Partner
Cherwell District Council

Loved the opportunity to ask questions and the trainer encouraged opinion and point of view from the group - found this very valuable. Really didn't want to do the role play - however, the atmosphere made it really useful and I really enjoyed it.

Mark Naylor
Complaints Manager
Southampton City Council

I enjoyed the course and found it to be very useful. It has given me some good ideas on dealing with conflict in my role, as well as helping me to understand my own strengths and weaknesses. The trainer was also very encouraging and had great presentation skills.

Caroline Capon
Services Administrator
Parentkind

Very insightful two days with lots of practical role play.

Olena Cresswell
Volunteer Coordinator
Keele University

The course was extremely useful. It has made me consider how I resolve workplace disputes, and I will use the new skills learned in future situations.

Chris Walker
Deputy Director
Teesside University

Really useful course providing insight into mediation and guidance for me as a line manager handling disputes at a local level as a facilitator.

Jacqueline Hudson
Lab Manager
University of Leeds

The dispute simulations were really beneficial. Learnt new techniques around actually facilitating questions and re-framing. Skills learnt will enable me to ensure mediation is carried out correctly in the workplace.

Sally Cunningham
HR Manager
Union of Students, University of Derby

An excellent course with a fantastic trainer! The most useful aspect was the practical role play to implement the theoretical knowledge, which helped me gain confidence and a thorough understanding of mediation. The course was appropriately paced with enough time to reflect and learn.

Sarah Cook
Practice Management Consultant
British Dental Association

The trainers were absolutely superb - knowledgeable, thorough, calm, kind, encouraging and friendly. Pre-course support was also extremely helpful and the course materials were clear and thorough. This has been an enjoyable and stretching week - really some of the best training I’ve had in my career - and I look forward to putting my new skills into practice!

Dr Anna Gorringe
Consultant in Palliative Medicine
Whittington Health NHS Trust

I really enjoyed the course and I think that it has provided me with some really useful skills to take back into my role - hopefully, they will be able to prevent future issues from being addressed formally! Although the role play assessment was dreaded, it gave me a positive way to practice the skills required to undertake the mediation process.

Nichola Ogden
Business Support Manager
Stockport NHS Foundation Trust

The best course I've ever done - thank you so much! The trainer made the learning so easy and I'm now raring to go! I can't fault their teaching style and there was nothing I didn't like about the course or how it was delivered. A very satisfied customer!

Gifty Arthur
Clinical Specialist, Safeguarding
Essex Partnership University NHS Foundation Trust

A really useful introduction to mediation, which was well received by everyone. It has given me a good starting point to begin introducing mediation into the organisation.

Louise Wakefield
HR Manager
Independent Office of Police Conduct

The course was excellent in that it demystified the idea of resolving conflict - something we have all run scared from in the past!

Debbie Evans
Police Mediator
Hampshire Constabulary

The most useful part of the course was the opportunity to practice, discuss feedback, and ask questions. It was highly relevant and very enjoyable.

Sam Whitehouse
HR Manager
Cambridgeshire Constabulary

As much as I hate doing role play, I found this the most useful aspect because it brought together everything we had learned. The course has been very intense and tiring, but also amazing - I feel like I’ve learnt loads!

Debbie Packham
Co-ordinator
Step By Step

The course was very insightful and well planned. Everyone was encouraged to participate. I learnt how to adapt mediation to different cases.

Elizabeth Omileke
Homelessness Prevention Officer
CAYSH

The four days were overwhelming, emotional, and hard work, but thoroughly worth it. I left feeling energised and hopeful about my future work within the mediation service.

Claire Howard
Co-ordinator
Wyre Forest Night Stop

Extremely interesting course. I have learnt an enormous amount, not only about mediation, but also human traits and behaviours when in conflict.

Martine King
Deputy Local Service Manager
Sanctuary Supported Living

An excellent course that really got me thinking! The role plays, although they aren't usually my kind of thing, really helped with this particular subject.

Jacqueline Prendy
Neighbourhood Housing Officer
Moat Housing Association

We’ve trained and resolved conflicts for some of the UK’s biggest brands…

Industry recognition

As well as great feedback from our customers, we also have a number of accreditations to give you added peace of mind.

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About UK Mediation

Discover more about UK Mediation, our approach to conflict resolution, our history and what we have to offer.

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Got a question?

Do you have a question about our training options, mediation services or maybe a general question about mediation – we’re always happy to talk.

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