The Business Case for Workplace Mediation

Scott McIver Articles

Speak to any manager and they will tell you that a lot of their time is spent trying to resolve conflict of all types and sizes. In fact, a recent survey found that 18% of a manager’s time is spent dealing with staff disputes (averaging out at 9 working weeks a year!)1 And whether this is just a minor gripe …

Webinar: Becoming a Workplace Mediator

James Watson Videos, Webinars

A comprehensive webinar on becoming a professional workplace mediator, building your reputation, growing your experience and establishing credibility. This is one of our most popular webinars, which we run every few months for people considering moving into workplace mediation, either as a full-time profession, or as an additional skill. Join UK Mediation’s Dr Mike Talbot as he presents this comprehensive webinar on becoming …

Neighbourhood Mediation: Resolving Disputes and Improving Resident Engagement

Scott McIver Articles

Neighbourhood disputes are common and can cause a great deal of upset and bad feeling between people. And, when research suggests that 42% of people currently have an ongoing issue with their neighbour1, it’s a problem that’s all too familiar for a lot of us. Common issues may include arguments over parking spaces, boundary disputes, and cleanliness of communal areas, …

Our Upcoming Webinars

James Watson Videos, Webinars

Our free monthly webinars are the easiest way to see what we have to offer. Each month, we take a different subject from the world of mediation and present a 40 minute talk, followed by your chance to ask questions. Our next two webinars perfectly complement each other and make essential viewing for anyone considering training as a mediator and …

Webinar: Neighbourhood Mediation

James Watson Videos, Webinars

Neighbourhood disputes are common and can cause a great deal of upset between people. Most of the time, things can be sorted out with a chat but, when communication breaks down, bad blood can set in and what began as a difference of opinion can quickly become a problem for everyone involved. This free webinar, aimed at housing professionals, ASB …

UK Mediation’s Dr Mike Talbot to Speak at CIPD Annual Conference & Exhibition

Scott McIver Articles

We are delighted to announce that our CEO and Founder, Dr Mike Talbot, has been invited to speak at this year’s CIPD Annual Conference and Exhibition. Titled ‘Change Management: Turning Resistance into Collaboration’, the session will take place on the first day of the conference (Wednesday 6th November) in the Skills and Organisations Arena. It will begin at 4pm and …

Case Supervision: Developing Skills, Building Confidence & Sharpening Insight

Dr Mike Talbot Articles, Dr Mike Talbot

Spending most of your working day trying to resolve people’s conflict can be quite draining. And although us mediators can learn how not to get drawn into other people’s disputes, inevitably we can find that a little bit of the hostility, persecution, and ill-feeling between people can end up staying with us. My own background is as a psychotherapist, and …

Conflict Personalities: The Commander

Scott McIver Articles, Conflict Personalities Leave a Comment

What is a Commander personality? Commanders are natural-born leaders, in a position of power, who take great pride in organising people and procedures. They are intelligent, logical, and articulate, and hold an objective view of the world around them. They prefer to thoroughly analyse situations, coming up with strategic plans for any issues they may face. As leaders, they are …

Telephone Mediation: Making Conflict Resolution More Accessible

Scott McIver Articles

Since our well-received ‘Mediation & New Technology’ webinar earlier this month, we have spent a lot of time discussing the different forms in which mediation can take. And, whether this be Skype mediation or resolution involving AI, the conclusion that most will come to is that it depends entirely on the case as to whether it should be considered. One …

Conflict Personalities: The Champion

Scott McIver Articles, Conflict Personalities Leave a Comment

Welcome to the second instalment of our ‘Conflict Personalities‘ series, where we’ll be taking a look at the ‘Champion‘ personality. So, to begin with… What is a Champion personality? Champions are individuals focused on ideas and concepts, rather than facts and logic. They make decisions instead based on feelings and values, and generally prefer to be spontaneous and flexible. Most tellingly, …

Mediation & New Technology: Does it Help or Hinder?

Scott McIver Articles Leave a Comment

Over the past twenty years, we’ve worked with conflicts in workplaces, neighbourhoods, committees, charities, and in commercial settings, and have seen first-hand how much of it has been directly caused or exacerbated by technology… especially when it comes to social media! In this article, written to accompany our recent webinar, we’ll be looking at how technology can make disputes worse, …

Webinar: Mediation & New Technology

James Watson Videos, Webinars

With social media and the internet playing such a huge role in our lives nowadays, it’s no surprise that it can also have a massive effect on our own interpersonal relationships. Over the past twenty years, we’ve worked with conflicts in workplaces, neighbourhoods, committees, charities, and in commercial settings, and have seen firsthand how much of it has been directly …

UK Mediation Schedules Refresher Day in 2020

Scott McIver Articles Leave a Comment

Back by popular demand, UK Mediation are pleased to announce that we will be running a Mediation Refresher Day early next year. Designed to help you get back on track with mediation, this one-day training course will take place on 31st January 2020 at our Birmingham training venue. When we’ve run this course in the past, delegates have found it …

Conflict Personalities: The Architect

Scott McIver Articles, Conflict Personalities Leave a Comment

Welcome to the first instalment of our ‘Conflict Personalities‘ series! Every month, we’ll be focusing on one of the 16 different personality types, as defined by the Myers-Briggs Type Indicator. We’ll be looking at what these personality types look like, how they get into and deal with conflict, and the role they may commonly have in a dispute. So let’s …

Medical Mediation: Building Better Dialogue Between Families and Healthcare Professionals

Scott McIver Articles

Some of the most stressful times of our lives are spent dealing with our own and our loved ones’ medical emergencies or episodes of ill-health. Whether receiving bad news, spending prolonged periods in hospital, or having to make critical choices about care, our fear and upset can make it extremely difficult to contribute positively to healthcare decisions. And, at this …

UK Mediation to Participate in the Festival of Education

Scott McIver Articles, Media & Events

We are pleased to announce that UK Mediation CEO and Founder, Dr Mike Talbot, will be taking part in a panel discussion at this year’s Festival of Education. Titled ‘Parents and Teachers: Turning Conflict to Partnership’, Dr Talbot was invited to participate by our partners, Parentkind, who we recently trained on our Understanding Mediation course. And, alongside some esteemed speakers, …

Webinar: Medical Mediation

James Watson Webinars

Over the last 20 years we have worked closely with many of the UK’s Health Authorities and NHS Trusts. We understand the challenges faced by Authorities and Trusts, and know how best to put some of our ideas about mediation and conflict resolution into action in this particular setting. Aimed at those working in the NHS, health authorities and similar …

UK Mediation Hosts Showcase Events in Manchester and London

Scott McIver Articles, Media & Events

This month, UK Mediation were proud to host two more free mediation showcases, with one each in both Manchester and London. Held at two of our world-class training venues, the event was designed to give attendees the opportunity to see mediation in action, including the benefits it has for resolving all manner of interpersonal disputes. Hosted by our CEO, Dr …

From Confrontations to Confidentiality: Jeremy Kyle and Mediation

Scott McIver Articles

With the recent controversy surrounding The Jeremy Kyle Show, it has reminded me of an interesting little conversation that happened to me just over a year ago. Having just joined UK Mediation at the time, I met up with a few friends to celebrate the good news. And, when it came to telling them about the new job, explaining the …

The A-Z of Mediation: Zones

Scott McIver Articles, The A-Z of Mediation

Throughout the journey of a dispute, including the mediation process, the participants may find themselves in several different “areas” or “zones” (metaphorically speaking, of course!) These, of course, would be the ‘Past‘, ‘Present‘, and ‘Future‘. And, in most conflicts, participants are focusing purely on the Past: “They played music really loud and it kept me up!” “They didn’t do their …

Webinar: The Psychology of Conflict

James Watson Videos, Webinars

Based on the pioneering work of our founder and CEO, Dr. Mike Talbot, we’ll be looking at the anatomy and psychology of conflict: how we get into disputes, how we get stuck there, and what we need from an impartial third party in order to resolve a range of conflicts.

The A-Z of Mediation: Young Mediators

Scott McIver Articles, The A-Z of Mediation

While there are many mediator qualifications out there, very few offer unlimited lifetime support once the course is over. And, from speaking to prospective trainees, this is arguably one of the first things they look for. After all, there is an undeniable gap between training and finding cases, just as there is in any line of work: Great, you’ve got …

Webinar: Mediation for the Emergency Services

James Watson Videos, Webinars

Mediation can be effective in many different types of workplaces, and especially beneficial in industries and settings that deal with much more extreme circumstances. And, whether it be the high stakes of the job, the lack of resources, or the inevitable stress, it’s no surprise that the emergency services are often more vulnerable to interpersonal conflict. It’s no surprise either …

Intransigence: The Lady’s Not for Turning

Dr Mike Talbot Articles, Dr Mike Talbot

OK, I give in. I have been resisting writing anything about Brexit for the last 32 months, but with the supposed leaving date just around the corner, with a petition to revoke Article 50 now topping more than 5.5 million signatures, and with the sight of one million people on the streets of London this past weekend, I think that …

The A-Z of Mediation: X-Ray Vision

Scott McIver Articles, The A-Z of Mediation

With all of the success of mediation across a wide variety of sectors in recent years, it’s important to remember that mediators aren’t miracle workers, nor do they have x-ray vision. Very often, in fact, they won’t get told about all aspects of the dispute, either because details have been left out by the parties, or because they have been …

Building Dialogue in Diverse Organisations: Why is Mediation So Effective?

Scott McIver Articles

It goes without saying that, in 2019, diversity is celebrated more than ever within the workplace. And it’s for good reason: whether it be the varied selection of talent and ideas, the morale-boosting effect of having an inclusive workplace, or the organisation’s progressive reputation, there can be some major benefits for everyone involved. However, as with any other workplace, unresolved …

UK Mediation Achieves ISO-9001 Accreditation for Seventh Year Running

Scott McIver Articles

We’re proud to announce that, in our 20th anniversary year, UK Mediation has gained the ISO 9001 Quality Management certification for the seventh consecutive time! We pride ourselves on providing clients with the best possible services and, to do this, it is important to have a recognised quality management system in place. Ours runs through every aspect of the organisation, in …

The IMPC Experience: An Interview with Imogen

Scott McIver Articles

Last month, we sent Imogen, our new Customer Service Administrator, on to our accredited mediation training course, the Interpersonal Mediation Practitioner’s Certificate (IMPC). And, while she’s probably not going to be practising mediation for real in her new role, we do like new starters to experience first-hand what we’re all about, as well as what our flagship training course is …

The A-Z of Mediation: Win-Win Outcome

Scott McIver Articles, The A-Z of Mediation

We may not always realise it but we are involved in many negotiations on a daily basis. Whether it be haggling down a shopkeeper, deciding who will buy the next round on a night out, or even trying to get your kids to tidy their room, there can be a limitless number of possible outcomes in every scenario. Having said …

Webinar – Becoming a Workplace Mediator

James Watson Videos, Webinars

A comprehensive webinar on becoming a professional workplace mediator, building your reputation, growing your experience and establishing credibility. This is one of our most popular webinars, which we run every few months for people considering moving into workplace mediation, either as a full-time profession, or as an additional skill. Join UK Mediation’s Dr Mike Talbot as he presents this comprehensive webinar on becoming …

Five Surprising Factors of Workplace Mediation!

Dr Mike Talbot Articles, Dr Mike Talbot

About twenty years ago, I started practising workplace mediation. As a psychotherapist and organisational consultant, I had originally been offering stress management, soft skills training, and other services, but now some of them wanted to find a better way to resolve grievance-type issues and to head off formal processes. So off I went! My first dozen or so cases mostly …

This Month’s Webinar: Becoming a Workplace Mediator

James Watson Videos

Join our CEO & Founder, Dr Mike Talbot, for this month’s free webinar on Becoming a Workplace Mediator. This is one of our most popular webinars, which we run every few months for people considering moving into workplace mediation, either as a full-time profession, or as an additional skill. The webinar includes: What is mediation? The benefits of mediation What …

What We Do (and Don’t Do!)

Dr Mike Talbot Articles, Dr Mike Talbot

The first in a series of articles commemorating the 20th anniversary of UK Mediation… Mediation can often be a confusing area to navigate for those looking to seek out its services. With so many providers populating the industry, all claiming to offer different things or be the best ones around, it can be quite the headache if you’re not entirely sure …

The A-Z of Mediation: Voluntary Participation

Scott McIver Articles, The A-Z of Mediation

There are many reasons why people choose mediation as a means of resolving conflict. These could include the impartiality and the confidentiality that comes as standard, or the simple reason that it’s just cheaper and quicker than other methods. However, through our experience, the main benefit that people seem to point towards is that the process is voluntary. And this is …

UK Mediation to Celebrate 20th Anniversary!

Scott McIver Articles

This year, UK Mediation is celebrating its 20th anniversary! Founded back in May of 1999, UK Mediation’s mission statement has always remained the same: to enable people to better manage conflict in their personal and professional lives. From its humble beginnings, the company has gone from strength to strength in this regard. Whether it be through our recognised and respected …

Webinar – Mediating Customer Complaints

James Watson Videos, Webinars

It is fair to say that we all know what standard of service or quality of goods we would find satisfactory or acceptable. And if we do feel dissatisfied with a service or with a product that we have bought, most of us might well complain. Most complaints can be resolved at an early stage, with both sides simply talking …

Training in Complaints Mediation

Dr Mike Talbot Articles, Dr Mike Talbot

Do you wish you could broaden the toolkit you have for dealing with complaints? Would you like to find a way to speed up your complaints process, and to get a better outcome for both you and the complainant? If ‘yes’, then you may find that mediation could be exactly what you are looking for. Mediation is straightforward. It is …

Complaints Mediation: An Alternative to the Courts?

Dr Mike Talbot Articles, Dr Mike Talbot

So first of all, what’s a ‘complaint’? Well, in most people’s terms, we mean some kind of an expression of dissatisfaction: that the goods or services that someone got didn’t meet their expectations. Either that, or the consumer feels unhappy about how they were dealt with by the provider when things started to go wrong. Most complaints, whether they arise in …

The A-Z of Mediation: Upholding the Agreement

Scott McIver Articles, The A-Z of Mediation

Whilst mediation is largely successful in producing an agreeable outcome for all parties (boasting a general success rate of around 80%), the real work starts once the mediation has finished. And, whilst not all of them will be stuck to, or work out in the long run, there are a number of ways in which the nature of mediation can …

Mediation Advent Calendar – 15th to 21st December

Scott McIver Articles

This December, we’ve been counting down the days until Christmas with our own unique take on the traditional Advent Calendar. Every day, we’ve been posting the developments of a classic workplace dispute on our social media channels so that you can follow every single step, from initial fall-out to resolution, including the full mediation process. Set in the accounting department of an …

UK Mediation Achieves ‘Investors in People’ Accreditation

Scott McIver Articles

This week, UK Mediation has been awarded the Investors in People (IiP) standard – an internationally-recognised framework that helps organisations to improve their performance through the management and development of their employees. And, having achieved it for the fifth time in succession, we are very proud to once again reflect the very best in people management excellence. To achieve accreditation, organisations …

Mediation: A Review of 2018

James Watson Dr Mike Talbot, Videos

As we come to the end of 2018, our CEO & Founder, Dr Mike Talbot, looks back at some of the high-profile events from the last 12 months where mediation was used, or could have been used.  Read Mike’s blog – Mediation: A Review of 2018

Mediation: A Review of 2018

Dr Mike Talbot Articles

A UK Mediation tradition has started! After I started committing my end-of-year thoughts to writing over the last couple of years, I am often asked whether I will be doing it again this year. And, as you might be able to tell from the existence of this article, the answer is indeed yes! What follows is just a small selection of …

Mediation Advent Calendar – 8th to 14th December

Scott McIver Articles

This December, we’ve been counting down the days until Christmas with our own unique take on the traditional Advent Calendar. Every day, we’ve been posting the developments of a classic workplace dispute on our social media channels so that you can follow every single step, from initial fall-out to resolution, including the full mediation process. Set in the accounting department of an …

Mediation Advent Calendar – 1st to 7th December

Scott McIver Articles

This December, we’ve been counting down the days until Christmas with our own unique take on the traditional Advent Calendar. Every day, we’ve been posting the developments of a classic workplace dispute on our social media channels so that you can follow every single step, from initial fall-out to resolution, including the full mediation process. Set in the accounting department of an …

UK Mediation Hosts Birmingham Showcases

Scott McIver Articles, Media & Events

Last Friday, we rounded out our 2018 calendar of events with two more mediation showcases in Birmingham. Held at our West Midlands training venue, the event was designed to give attendees the opportunity to see what mediation looked like up close and personal, as well as the benefits that it can have for all manner of disputes. Led by our CEO, Dr Mike …

Webinar – Workplace Bullying: A Better Solution

James Watson Videos

It seems that barely a week goes by without a high-profile case of workplace bullying or harassment hitting the headlines, and there are few areas of public life unaffected. Over the last 20 years, we have witnessed first hand how these types of issues can deteriorate and result in costly and time-consuming outcomes, such as disciplinary action and employment tribunals; …

UK Mediation Exhibits at CIPD’s Annual Conference and Exhibition 2018

Scott McIver Articles, Media & Events

This past Wednesday and Thursday, we were pleased to once again exhibit at the CIPD Annual Conference & Exhibition. It was our twelfth consecutive year exhibiting at CIPD’s flagship event, which brings together HR and People Development professionals to share and showcase the latest industry trends and ideas. It was great to have the opportunity to meet and speak to new …

UK Mediation to Host Birmingham Mediation Showcases

Scott McIver Articles

On Friday 30th November, UK Mediation will return to Birmingham to host two more of our mediation showcase events! With a morning and an afternoon session held at etc. Venues Maple House, we will be giving attendees the opportunity to see mediation in action, as well as the benefits that it can have for disputes in your organisation. Hosted by …

The A-Z of Mediation: Trust

Scott McIver Articles, The A-Z of Mediation

As they enter themselves into a private conflict, mediators will always be striving to gain the trust of the involved parties. However, the parties not only need to trust the mediator, but also each other and the actual process of mediation too. After all, this will all be beneficial to what we are looking to achieve. For example, when trust levels are …

The A-Z of Mediation: Surroundings

Scott McIver Articles, The A-Z of Mediation

Conflict can be a scary thing. Individuals may be nervous about confrontation, worried about what other people might think, or perhaps apprehensive about knock-on effects. And, if you add in the process of mediation, which people usually have never experienced before, the fear can often be amplified. As such, we must take steps to make the environment as comfortable, safe, …

UK Mediation to Attend CIPD Annual Conference and Exhibition 2018

Scott McIver Articles

In just three weeks’ time, we will be exhibiting once again at CIPD’s Annual Conference and Exhibition. Joining other exhibitors in showcasing the latest HR trends and innovations, it will be our twelfth year in a row at the highly-regarded event. Held in Manchester on 7th and 8th November, it is expected to welcome around 4,000 attendees and over 200 exhibitors, …

The A-Z of Mediation: Reframing

Scott McIver Articles, The A-Z of Mediation

When we ask past learners about parts of our mediation training that they found particularly useful, REFRAMING is an area that always pops up. And it’s for good reason. Whilst it is a skill that has many applications throughout life, it is also one of the most important tools that mediators have at their disposal. It is used to lessen …

The A-Z of Mediation: Questioning

Scott McIver Articles, The A-Z of Mediation

As we’ve already covered LISTENING in our ‘A-Z of Mediation’ series, it is now time to look at another crucial skill that goes hand-in-hand and is equally as important – QUESTIONING. And, just like listening, a good mediator will use questions to draw out information, improve their understanding of the situation and, above all else, give the opportunity for all participants …

Team Facilitation – webinar

James Watson Webinars

Most professional teams and departments function well most of the time, but it is rare to find any team or group that works well together all of the time. Sometimes teams need additional support in order to: look at, and potentially resolve, some underlying conflict in the team address bad habits or destructive patterns of behaviour that could be holding them up learn to …

The A-Z of Mediation: Patience

Scott McIver Articles, The A-Z of Mediation

Speak to just about any mediator and they will tell you stories of cases where their patience was tested to the absolute maximum – cases where the solution seemed so blindingly obvious that everyone in the world outside of the disputants might be able to see it. But, due to the fact that they’re so caught up in the conflict, they are simply …

UK Mediation Hosts London Showcases

Scott McIver Articles, Media & Events

Last Friday, we continued our run of mediation showcases in 2018 with two more events in London. Held at etc. Venues Fenchurch Place, the morning and afternoon sessions were designed to give attendees the opportunity to see mediation in action, as well as the benefits that it can have for workplace disputes. Led by Dr Mike Talbot, the event featured …

The A-Z of Mediation: Optimism

Scott McIver Articles, The A-Z of Mediation

Optimism is a hugely important attribute for a mediator to have. And, whilst it might not be one that springs to mind straight away, it is a trait that can have a massive impact on the mediation process. Most importantly, mediators must have faith and confidence in the process. After all, if they don’t think mediation can work, how can …

Conflict: Can It Be A Force For Good In The Workplace?

Scott McIver Articles

When we mention the word conflict, negative connotations almost always spring to mind. For example, we might picture two office workers gossiping around the water cooler, siblings arguing over who gets control of the TV remote, or a pair of neighbours threatening to cut down each other’s leylandii. However, depending on whether it is “constructive” or “destructive”, conflict can also …

The A-Z of Mediation: Non-Maleficence

Scott McIver Articles, The A-Z of Mediation

As we all know, even the smallest of conflicts can drag themselves out and rumble on for some time. During this, we can often get too involved and become stuck in our ways, to the point where we’re perhaps not even sure what started it all. More importantly, we can actually become quite “comfortable” in them too. We find ways of …

Mediation and Higher Education: Should Universities Enrol?

Scott McIver Articles

With students settling back into their accommodation and Freshers’ Week just around the corner, we thought it would be the perfect time to look at yet another industry that often benefits from mediation – the Higher Education sector. As many will be aware, being at university provides plenty of opportunities for conflict to arise. Students are herded into flats with complete …

The A-Z of Mediation: Miscommunication

Scott McIver Articles, The A-Z of Mediation

Unfortunately, miscommunications do happen. After all, most people have been in that regrettable situation where something we’ve said has either been misinterpreted or completely misheard. Often, it can be worked out straight away, but, on other occasions, it may spiral out of control and become a long-running dispute. And, as we all know, underlying conflict can severely damage the productivity …

Interview with Samantha Birkett of Liverpool John Moores University

James Watson Videos

Samantha Birkett, People and OD Manager at Liverpool John Moores University, talks about her experience of using UK Mediation’s workplace mediation services over the last eight years. We have considerable experience of providing mediation services and training to the higher education sector, where it has been been used to combat workplace disputes and interpersonal conflict between students. Find out more …

Mediation in Higher Education – webinar

James Watson Videos, Webinars

University life can be a challenging time for many young people. Interpersonal conflicts between students, from low-level issues relating to their accommodation to more serious harassment cases, can often be resolved through mediation. Over the last 19 years, we have worked with student welfare professionals, accommodation staff, and students’ unions to enable them to incorporate mediation into their practice, as well …

The A-Z of Mediation: Listening

Scott McIver Articles, The A-Z of Mediation

There are not many situations in life that can truly be considered to have a win/win outcome. With regards to conflict and disputes, weighing up and balancing each side’s aims and objectives can be an especially challenging task, even for the most experienced of resolvers. Fortunately, this is where mediation shines. Contrary to other forms of resolution, such as arbitration …

The A-Z of Mediation: Keep It Simple!

Scott McIver Articles, The A-Z of Mediation

There are few things in life quite as simple as sitting down and having a conversation with someone. Whether it be small talk about the weather, or debating the meaning of life, the actual process itself is very straight-forward. However, mediation, on the surface, is no ordinary conversation. As a means of conflict resolution, it might actually look incredibly complicated, …

The A-Z of Mediation: Jokes

Scott McIver Articles, The A-Z of Mediation

Jokes and “banter” in the workplace are by no means a bad thing. After all, getting to know the people around you can often bring people out of their shells, promote collaboration and even boost productivity. In fact, in a recent survey, 76% of men and 56% of women said that they regularly participate in workplace banter to get to …

Free Mediation Showcase Events in London & Birmingham

James Watson Articles, Uncategorised, Videos

Sometimes you just need to see something in action to appreciate the benefits and understand how it works. Mediation is no exception. We’re holding a number of events over the next few months with the intention of demonstrating how mediation works, what it looks like, and what it can achieve. Hosted by our CEO & Founder, Dr Mike Talbot, you’ll …

Ethical Practice for Mediators

Scott McIver Articles

As human beings, we invest a lot of time and energy into conflict. Even when we don’t want them to, disputes have a habit of drawing us in. Whether it’s getting involved in petty arguments, or major fallouts that have been bubbling under the surface, something within our nature seems to almost enjoy conflict. Of course, if we do miss …

Training to be a Mediator: What Does Accreditation Actually Mean?

Scott McIver Articles

With mediation now a widely-used and highly-effective method of resolving disputes and conflict, more and more people are looking to take advantage and train as professional mediators. Whether it be on behalf of their organisation, or to set themselves up as freelance practitioners, it’s clear to see that there is, in turn, a growing demand for mediation training providers. However, …

The A-Z of Mediation: Impartiality

Scott McIver Articles, The A-Z of Mediation

On our flagship training course, the Interpersonal Mediation Practitioner’s Certificate, there is a group activity that perfectly highlights the glaring need to maintain impartiality. Split into pairs, learners are handed a sheet of paper with two large text boxes, under the following headings: “Think of five trivial things that would be likely to bias you towards someone” “Think of five trivial …

The A-Z of Mediation: Honesty

Scott McIver Articles, The A-Z of Mediation

When you consider the importance of honesty in mediation, you would be forgiven for thinking that it could only be applied to the disputants. After all, one of the main goals of mediation is for the participants to have an honest, open, and frank discussion, airing their thoughts and opinions to promote understanding and Empathy. However, the mediator plays a …

Mediation Skills for Homelessness Prevention

Scott McIver Articles

Back in April, we saw one of the biggest changes to the rights of homeless people for over 15 years. This was, of course, the Homelessness Reduction Act, which offered legal duties to both prevent and relieve homelessness, in addition to the usual rehousing and support. This signified a major shift in focus, essentially trying to prevent an individual from …

Neighbourhood Mediation – webinar

James Watson Uncategorised, Videos, Webinars

Neighbourhood disputes are common and can cause a great deal of upset and bad feeling between people. Mediation provides an opportunity for people to communicate better, to understand one another’s concerns, and to jointly come up with ideas for how to end their dispute. This webinar, aimed at housing associations, tenants’ associations and landlords, focuses on all disputes affecting both tenants …

UK Mediation Hosts Barnsley Mediation Showcase

Dr Mike Talbot Articles, Media & Events

Last Thursday, we were pleased to host the first in our series of free mediation showcases. Held at The Digital Media Centre in Barnsley, and in partnership with Enterprising Barnsley, the event was designed to let attendees see mediation in action, as well as the benefits that it can have for workplace disputes. Led by myself, the event featured a …

The Manager as a Mediator

Scott McIver Articles

The benefits of workplace mediation are now no small secret to organisations. Not only does it avoid the costs, delay, and stress of formal processes like grievances and tribunals, it has a great track-record of repairing employee relationships and getting your team working together again. At UK Mediation, we are practising workplace mediators, working with businesses big and small from …

The A-Z of Mediation: Gestures

Scott McIver Articles, The A-Z of Mediation

In the grand scheme of communication, gestures and body language are incredibly important. In fact, Albert Mehrabian (1972) famously founded the “7-38-55 rule”, which breaks down the factors of communication in expressing feelings and opinions. He theorised that non-verbal body language took up the majority of overall communication with 55%, whilst 38% is based on the voice, including intonation and beat. Surprising as …

Northern Ireland Civil Service Launch Workplace Mediation Initiative

Scott McIver Articles, Media & Events

Back in 2015, the Northern Irish Department for Infrastructure (formerly the Department for Regional Development) introduced their own internal workplace mediation service. Aware of the benefits of workplace mediation, the service was set up to address workplace conflicts at the earliest possible opportunity, whilst also making sure that business ran with minimal disruption. It proved to be hugely beneficial, greatly …

The A-Z of Mediation: Flexibility

Scott McIver Articles, The A-Z of Mediation

One of the most prominent advantages of mediation, and undoubtedly one of its greatest strengths, lies in its FLEXIBILITY. When you consider the number of variables that can be involved in a dispute, flexibility is an important factor to consider when deciding on the resolution method. There are varying concerns, needs and motives for each participant, all of which must be …

Complaints Mediation: “I Want To Speak To The Mediator!”

Scott McIver Articles

Ask managers of any business and they will tell you that complaints handling is one of the hardest, most expensive, and time-consuming processes in their job. Most of the time, a complaint will be resolved at an early stage. For example, a replacement, refund, or apology is given, or an understanding is reached at the first stage of communication. However, …

The A-Z of Mediation: Empathy

Scott McIver Articles, The A-Z of Mediation

Communication is the main driving force of mediation. And, as a lot of it goes through the mediator, the importance of EMPATHY must not be understated. Empathy is a part of active listening, a set of skills that allows us to communicate that what is being said has been heard and understood. It also shows interest and concern in the …

Mediation In The Emergency Services: The First Responder To Workplace Conflict

Scott McIver Articles

Mediation can be effective in many different types of workplaces, and especially beneficial in industries and settings that deal with much more extreme circumstances. One such example is the emergency services. While our police, ambulance, and fire and rescue services may be used to dangerous and potentially life-threatening situations, they are not immune from facing interpersonal conflicts just like the rest …

The A-Z of Mediation: Disclosure

Scott McIver Articles, The A-Z of Mediation

The disclosure and non-disclosure of information are both important aspects of the mediation process. On one hand, information is necessary to resolve the conflict. Mediation is effective because it is a way to get thoughts and feelings out into the open, in order to create understanding and empathy between the participants. Because of this, we want the participants to willingly …

UK Mediation’s Dr Mike Talbot Speaks At UHR Conference 2018

Scott McIver Articles, Media & Events

Last Wednesday, UK Mediation was proud to attend the 2018 UHR Conference. Now in its sixth year, the annual event is hosted by Universities Human Resources, the professional organisation for HR practitioners in UK and Eire universities. Over the course of its three days’ duration in Bristol, the UHR Conference brought together an exciting range of plenary speakers, workshops, and activities, …

UK Mediation Has Moved Home!

Scott McIver Articles

UK Mediation is pleased to announce that we have moved into new premises. After being in a temporary location for just under a year, we have now found a new place to call home. Still located in Belper, Derbyshire, but now situated in Goods Wharf Industrial Estate, these new premises are further enabling us to expand our organisation and its market-leading services. …

The A-Z of Mediation: Co-Mediation

Scott McIver Articles, The A-Z of Mediation

As the old saying goes, “two heads are better than one.” And, depending on the circumstances, this can sometimes be true when talking about mediation. Co-mediation, as it is called, is where the process features more than one mediator, usually two. It is common in family mediation, especially in cases of couple separation. Many mediation providers of this nature try …

Mediating Salary Disputes – webinar

James Watson Webinars

We all like to feel that we are valued in our jobs and that our salary accurately reflects our abilities, dedication and value to the organisation. Therefore, perceived unfairness in someone’s remuneration can lead to feelings of resentment and can negatively affect performance and morale.

The A-Z of Mediation: Building Teamwork

Scott McIver Articles, The A-Z of Mediation

Conflict in the workplace is common. Most of the time, things can be sorted out with a quiet informal chat. When they can’t, however, they can soon take a turn for the worse. Communication breaks down, other people get drawn in, and what begins as a difference of opinion can quickly become a much larger issue for the workplace. Workplace …

Mediating Salary Disputes: Is Mediation Appropriate?

Scott McIver Articles

Mediation is an extremely effective way of resolving a wide range of disputes and can avoid the need in many cases to go to court or to the employment tribunal. But how about disputes involving people’s salary? Can we expect to successfully mediate where someone claims that they have not been paid correctly, or alleges that there have been unauthorised …

The A-Z of Mediation: Assertiveness

Scott McIver Articles, The A-Z of Mediation

Welcome to a new series of blogs on our website called ‘The A-Z of Mediation’. Each week, we will be taking a look at different topics relating to mediation: ranging from essential skills, parts of the mediation process, or the outcomes that we look to achieve. First up is “Assertiveness”, which is a crucial skill for any good mediator. An …

Stress In The Workplace: Can Mediation Help?

Scott McIver Articles

Stress is a part of everyday life. Work, financial situations and home life can all play a huge part and, if left unchecked, it can greatly affect our own well-being. According to statistics, 85% of adults experience regular stress1. More worryingly, 77% of people say stress impacts their health, experiencing physical symptoms as a result2. Put it into a workplace …

Workplace Mediation: Have You Got What It Takes?

Scott McIver Articles

Are you a peacemaker? Are you the one that colleagues turn to when there is a fall-out at work? You know: someone got upset when the ‘banter’ went too far, two colleagues somehow developed a massive misunderstanding, or ‘that’ Instagram post that went just a little bit too far? And you’re the one they come and find to try and …

Mediation In The Sports Industry: A Sure-Fire Goal

Scott McIver Articles

Just like any other workplace, conflict is common in the sports industry. Of course, this really shouldn’t be a surprise when you consider the sheer amount of money involved and the types of driven and competitive individuals that sportspeople often are. Whether it be regarding financial agreements, personal relationships or even discrimination, unchecked disputes can lead to the exact same …

‘Mediation Events’ section launched

James Watson Articles, Uncategorised

Today sees the launch of a new section of our site dedicated to the free Mediation Showcase events we’re running across the UK through 2018. Our last showcase was held in London in February and we had a great response from those who were able to join us; but there were lots of people who really wanted to attend but …