UK Mediation Schedules Module Two Face-to-Face Training Dates

Scott McIver Articles

After a long wait, UK Mediation are delighted to finally announce training dates for the face-to-face module of our Interpersonal Mediation Practitioner’s Certificate (IMPC). As part of our unique blended format, this three-day module (Module Two) follows on from the three-day online Module One. It builds on the skills learned by delegates, while also giving delegates the opportunity to take …

UK Mediation Achieves ISO:9001 Certification for Eighth Straight Year

Scott McIver Articles

UK Mediation are proud to announce that, following a comprehensive audit earlier this month, we have achieved ISO:9001 certification for yet another year. The audit looked at a number of factors in how the business is run, including customer communication, training course design, and evaluation and feedback, and we were pleased to learn that UK Mediation passed all areas with …

UK Mediation Returns to Gibraltar in June

Scott McIver Articles

Later this year, UK Mediation will return to Gibraltar to deliver our externally-accredited training course, the Interpersonal Mediation Practitioner’s Certificate (IMPC). Delivered in collaboration with CAB Gibraltar, the training will take place between Monday 7th – Friday 11th June, and we look forward to seeing old friends and new faces upon our return. UK Mediation has always had an excellent …

International Recognition for UK Mediation Training Course

Dr Mike Talbot Articles, Dr Mike Talbot

As from today, the UK truly parts company with its European neighbours: goodbye to free movement of people, goods, and services (and pet passports and EHIC cards) and hello again to duty-free shopping, visas, and residence permits. I am myself proudly Irish, so I remain an EU citizen with everything that entails. Given, however, that UK Mediation (as the name …

Webinar: Building Dialogue in a Healthcare Setting

Scott McIver Videos, Webinars

NHS Trusts and private healthcare providers have long been aware of the benefits that mediation can provide in the workplace. Whether it be for disputes between colleagues, to resolve complaints, or to decide on the best course of treatment for patients, mediation can help to remove obstacles and re-open channels for productive dialogue. UK Mediation CEO, Dr Mike Talbot, presents …

2020: Mediation Review of the Year

Dr Mike Talbot Articles, Dr Mike Talbot

The word of the year? ‘Unprecedented’. You said it. Oh, and the phrase of the year? It has to be, ‘You’re on mute!’ But how about some of our conflict and mediation moments of the year? Here we go with our annual round-up of the stand-out conflict stories of the year! Rise in neighbour conflicts because of people working from …

Mediation Training: Maintaining Standards in an Online World

Dr Mike Talbot Articles, Dr Mike Talbot

This is the second of a two-part piece looking at the impact of Coronavirus lockdown on the work of a professional mediation company. In part one, UK Mediation CEO Dr Mike Talbot looked at professional standards in mediation practice. Here, Mike discusses mediation training standards. Mediation: harder than it looks? Quite a few of the 5,000 or so trainees who …

Online Mediation Practice: The New Normal?

Dr Mike Talbot Articles, Dr Mike Talbot

This is the first of a two-part piece looking at the impact of Coronavirus lockdown on the work of a professional mediation company. Here, UK Mediation CEO, Dr Mike Talbot, discuss mediation practice. Part two looks at professional standards in mediation training. What just happened? None of us saw this coming. A matter of weeks ago, we were running face-to-face …

So Now We’re All Online Mediators!

Dr Mike Talbot Articles, Dr Mike Talbot

Right, now that I’ve just about caught my breath after six days of re-jigging everything I do, it’s time to get some thoughts down (sitting, in shorts, at my home computer!) Suddenly, the mediation world has moved online and, if you’d have told me even a week ago that we’d be where we are now, I would have at least …

Greta Thunberg: Autism, Asperger’s & Conflict Resolution

Dr Mike Talbot Articles, Dr Mike Talbot

I’ve been thinking over the weekend about last week’s visit of Greta Thunberg to Bristol, where she led the ‘School Strike for Climate’ protest. Around 20,000 people joined in – and that’s despite Friday’s pouring rain! Now I’m not going to use this space to talk about climate change, the value or otherwise of direct action, whether we should have …

Mediation for Local Authorities

Daniel Wild Articles

From filling in potholes to managing housing and beyond, local authorities play a crucial role in our day-to-day lives. And, given that local authorities have a hand in running the some of the most important aspects of our lives, it’s no surprise that they have to deal with a wide range of disputes. Beyond this, the fact that local authorities …

Webinar: Mediation for Local Authorities

Scott McIver Videos, Webinars

Local authorities have to deal with several different types of conflict, including workplace, neighbourhood and complaints disputes. Find out how mediation can resolve all of these conflicts in this webinar.

UK Mediation to Present at UHR Annual Conference 2020

Scott McIver Articles, Media & Events

We are pleased to announce that UK Mediation CEO and Founder, Dr Mike Talbot, will be presenting a workshop at this year’s Universities Human Resources (UHR) Annual Conference. Titled ‘Differing Approaches to Conflict: What You Give Is What You Get’, Dr Talbot will once again be presenting alongside Samantha Birkett, Head of People and OD at Liverpool John Moores University. …

When Mediation Isn’t Enough

Dr Mike Talbot Articles, Dr Mike Talbot

I wish I could be given £10 each time someone hears that I’m a mediator these days and they ask, ‘So, you gonna sort out this Brexit mess, then? Ha ha!’. (Actually, I wish I could get £28.87, but more on that later). And of course, Brexit is not the only conflict that is big in the news: there’s the …

The Business Case for Workplace Mediation

Scott McIver Articles

Speak to any manager and they will tell you that a lot of their time is spent trying to resolve conflict of all types and sizes. In fact, a recent survey found that 18% of a manager’s time is spent dealing with staff disputes (averaging out at 9 working weeks a year!)1 And whether this is just a minor gripe …

Neighbourhood Mediation: Resolving Disputes and Improving Engagement

Scott McIver Articles

Neighbourhood disputes are common and can cause a great deal of upset and bad feeling between people. And, when research suggests that 42% of people currently have an ongoing issue with their neighbour1, it’s a problem that’s all too familiar for a lot of us. Common issues may include arguments over parking spaces, boundary disputes, and cleanliness of communal areas, …

Webinar: Neighbourhood Mediation

James Watson Videos, Webinars

Our next webinar looks at how mediation can be used to resolve neighbourhood disputes such as ASB and boundary issues – watch a short trailer for the presentation here.

UK Mediation’s Dr Mike Talbot to Speak at CIPD Annual Conference & Exhibition

Scott McIver Articles

We are delighted to announce that our CEO and Founder, Dr Mike Talbot, has been invited to speak at this year’s CIPD Annual Conference and Exhibition. Titled ‘Change Management: Turning Resistance into Collaboration’, the session will take place on the first day of the conference (Wednesday 6th November) in the Skills and Organisations Arena. It will begin at 4pm and …

Case Supervision: Developing Skills, Building Confidence & Sharpening Insight

Dr Mike Talbot Articles, Dr Mike Talbot

Spending most of your working day trying to resolve people’s conflict can be quite draining. And although us mediators can learn how not to get drawn into other people’s disputes, inevitably we can find that a little bit of the hostility, persecution, and ill-feeling between people can end up staying with us. My own background is as a psychotherapist, and …

Telephone Mediation: Making Conflict Resolution More Accessible

Scott McIver Articles

Since our well-received ‘Mediation & New Technology’ webinar earlier this month, we have spent a lot of time discussing the different forms in which mediation can take. And, whether this be Skype mediation or resolution involving AI, the conclusion that most will come to is that it depends entirely on the case as to whether it should be considered. One …

Mediation & New Technology: Does it Help or Hinder?

Scott McIver Articles

Over the past twenty years, we’ve worked with conflicts in workplaces, neighbourhoods, committees, charities, and in commercial settings, and have seen first-hand how much of it has been directly caused or exacerbated by technology… especially when it comes to social media! In this article, written to accompany our recent webinar, we’ll be looking at how technology can make disputes worse, …

UK Mediation Schedules Refresher Day in 2020

Scott McIver Articles

Back by popular demand, UK Mediation are pleased to announce that we will be running a Mediation Refresher Day early next year. Designed to help you get back on track with mediation, this one-day training course will take place on 31st January 2020 at our Birmingham training venue. When we’ve run this course in the past, delegates have found it …

Medical Mediation: Building Better Dialogue Between Families and Healthcare Professionals

Scott McIver Articles

Some of the most stressful times of our lives are spent dealing with our own and our loved ones’ medical emergencies or episodes of ill-health. Whether receiving bad news, spending prolonged periods in hospital, or having to make critical choices about care, our fear and upset can make it extremely difficult to contribute positively to healthcare decisions. And, at this …

UK Mediation to Participate in the Festival of Education

Scott McIver Articles, Media & Events

We are pleased to announce that UK Mediation CEO and Founder, Dr Mike Talbot, will be taking part in a panel discussion at this year’s Festival of Education. Titled ‘Parents and Teachers: Turning Conflict to Partnership’, Dr Talbot was invited to participate by our partners, Parentkind, who we recently trained on our Understanding Mediation course. And, alongside some esteemed speakers, …

Webinar: Medical Mediation

James Watson Webinars

In this free webinar, we draw on our extensive experience in working with NHS Trusts to resolve medical disputes, whether it be through our mediation services or our training courses.

UK Mediation Hosts Showcase Events in Manchester and London

Scott McIver Articles, Media & Events

This month, UK Mediation were proud to host two more free mediation showcases, with one each in both Manchester and London. Held at two of our world-class training venues, the event was designed to give attendees the opportunity to see mediation in action, including the benefits it has for resolving all manner of interpersonal disputes. Hosted by our CEO, Dr …

From Confrontations to Confidentiality: Jeremy Kyle and Mediation

Scott McIver Articles

With the recent controversy surrounding The Jeremy Kyle Show, it has reminded me of an interesting little conversation that happened to me just over a year ago. Having just joined UK Mediation at the time, I met up with a few friends to celebrate the good news. And, when it came to telling them about the new job, explaining the …

The A-Z of Mediation: Zones

Scott McIver Articles, The A-Z of Mediation

Throughout the journey of a dispute, including the mediation process, the participants may find themselves in several different “areas” or “zones” (metaphorically speaking, of course!) These, of course, would be the ‘Past‘, ‘Present‘, and ‘Future‘. And, in most conflicts, participants are focusing purely on the Past: “They played music really loud and it kept me up!” “They didn’t do their …

The A-Z of Mediation: Young Mediators

Scott McIver Articles, The A-Z of Mediation

While there are many mediator qualifications out there, very few offer unlimited lifetime support once the course is over. And, from speaking to prospective trainees, this is arguably one of the first things they look for. After all, there is an undeniable gap between training and finding cases, just as there is in any line of work: Great, you’ve got …

Intransigence: The Lady’s Not for Turning

Dr Mike Talbot Articles, Dr Mike Talbot

OK, I give in. I have been resisting writing anything about Brexit for the last 32 months, but with the supposed leaving date just around the corner, with a petition to revoke Article 50 now topping more than 5.5 million signatures, and with the sight of one million people on the streets of London this past weekend, I think that …

The A-Z of Mediation: X-Ray Vision

Scott McIver Articles, The A-Z of Mediation

With all of the success of mediation across a wide variety of sectors in recent years, it’s important to remember that mediators aren’t miracle workers, nor do they have x-ray vision. Very often, in fact, they won’t get told about all aspects of the dispute, either because details have been left out by the parties, or because they have been …

Building Dialogue in Diverse Organisations: Why is Mediation So Effective?

Scott McIver Articles

It goes without saying that, in 2019, diversity is celebrated more than ever within the workplace. And it’s for good reason: whether it be the varied selection of talent and ideas, the morale-boosting effect of having an inclusive workplace, or the organisation’s progressive reputation, there can be some major benefits for everyone involved. However, as with any other workplace, unresolved …

UK Mediation Achieves ISO-9001 Accreditation for Seventh Year Running

Scott McIver Articles

We’re proud to announce that, in our 20th anniversary year, UK Mediation has gained the ISO 9001 Quality Management certification for the seventh consecutive time! We pride ourselves on providing clients with the best possible services and, to do this, it is important to have a recognised quality management system in place. Ours runs through every aspect of the organisation, in …

The IMPC Experience: An Interview with Imogen

Scott McIver Articles

Last month, we sent Imogen, our new Customer Service Administrator, on to our accredited mediation training course, the Interpersonal Mediation Practitioner’s Certificate (IMPC). And, while she’s probably not going to be practising mediation for real in her new role, we do like new starters to experience first-hand what we’re all about, as well as what our flagship training course is …

The A-Z of Mediation: Win-Win Outcome

Scott McIver Articles, The A-Z of Mediation

We may not always realise it but we are involved in many negotiations on a daily basis. Whether it be haggling down a shopkeeper, deciding who will buy the next round on a night out, or even trying to get your kids to tidy their room, there can be a limitless number of possible outcomes in every scenario. Having said …

Five Surprising Factors of Workplace Mediation!

Dr Mike Talbot Articles, Dr Mike Talbot

About twenty years ago, I started practising workplace mediation. As a psychotherapist and organisational consultant, I had originally been offering stress management, soft skills training, and other services, but now some of them wanted to find a better way to resolve grievance-type issues and to head off formal processes. So off I went! My first dozen or so cases mostly …

What We Do (and Don’t Do!)

Dr Mike Talbot Articles, Dr Mike Talbot

The first in a series of articles commemorating the 20th anniversary of UK Mediation… Mediation can often be a confusing area to navigate for those looking to seek out its services. With so many providers populating the industry, all claiming to offer different things or be the best ones around, it can be quite the headache if you’re not entirely sure …

The A-Z of Mediation: Voluntary Participation

Scott McIver Articles, The A-Z of Mediation

There are many reasons why people choose mediation as a means of resolving conflict. These could include the impartiality and the confidentiality that comes as standard, or the simple reason that it’s just cheaper and quicker than other methods. However, through our experience, the main benefit that people seem to point towards is that the process is voluntary. And this is …

UK Mediation to Celebrate 20th Anniversary!

Scott McIver Articles

This year, UK Mediation is celebrating its 20th anniversary! Founded back in May of 1999, UK Mediation’s mission statement has always remained the same: to enable people to better manage conflict in their personal and professional lives. From its humble beginnings, the company has gone from strength to strength in this regard. Whether it be through our recognised and respected …

Complaints Mediation: An Alternative to the Courts?

Dr Mike Talbot Articles, Dr Mike Talbot

So first of all, what’s a ‘complaint’? Well, in most people’s terms, we mean some kind of an expression of dissatisfaction: that the goods or services that someone got didn’t meet their expectations. Either that, or the consumer feels unhappy about how they were dealt with by the provider when things started to go wrong. Most complaints, whether they arise in …

The A-Z of Mediation: Upholding the Agreement

Scott McIver Articles, The A-Z of Mediation

Whilst mediation is largely successful in producing an agreeable outcome for all parties (boasting a general success rate of around 80%), the real work starts once the mediation has finished. And, whilst not all of them will be stuck to, or work out in the long run, there are a number of ways in which the nature of mediation can …

Mediation Advent Calendar – 15th to 21st December

Scott McIver Articles

This December, we’ve been counting down the days until Christmas with our own unique take on the traditional Advent Calendar. Every day, we’ve been posting the developments of a classic workplace dispute on our social media channels so that you can follow every single step, from initial fall-out to resolution, including the full mediation process. Set in the accounting department of an …

UK Mediation Achieves ‘Investors in People’ Accreditation

Scott McIver Articles

This week, UK Mediation has been awarded the Investors in People (IiP) standard – an internationally-recognised framework that helps organisations to improve their performance through the management and development of their employees. And, having achieved it for the fifth time in succession, we are very proud to once again reflect the very best in people management excellence. To achieve accreditation, organisations …

Mediation: A Review of 2018

James Watson Dr Mike Talbot, Videos

As we come to the end of 2018, our CEO & Founder, Dr Mike Talbot, looks back at some of the high-profile events from the last 12 months where mediation was used, or could have been used. Read Mike’s blog – Mediation: A Review of 2018

Mediation: A Review of 2018

Dr Mike Talbot Articles

A UK Mediation tradition has started! After I started committing my end-of-year thoughts to writing over the last couple of years, I am often asked whether I will be doing it again this year. And, as you might be able to tell from the existence of this article, the answer is indeed yes! What follows is just a small selection of …

Mediation Advent Calendar – 8th to 14th December

Scott McIver Articles

This December, we’ve been counting down the days until Christmas with our own unique take on the traditional Advent Calendar. Every day, we’ve been posting the developments of a classic workplace dispute on our social media channels so that you can follow every single step, from initial fall-out to resolution, including the full mediation process. Set in the accounting department of an …

Mediation Advent Calendar – 1st to 7th December

Scott McIver Articles

This December, we’ve been counting down the days until Christmas with our own unique take on the traditional Advent Calendar. Every day, we’ve been posting the developments of a classic workplace dispute on our social media channels so that you can follow every single step, from initial fall-out to resolution, including the full mediation process. Set in the accounting department of an …

UK Mediation Hosts Birmingham Showcases

Scott McIver Articles, Media & Events

Last Friday, we rounded out our 2018 calendar of events with two more mediation showcases in Birmingham. Held at our West Midlands training venue, the event was designed to give attendees the opportunity to see what mediation looked like up close and personal, as well as the benefits that it can have for all manner of disputes. Led by our CEO, Dr Mike …

Webinar: Workplace Bullying

James Watson Videos

Drawing on his background in psychotherapy and 20 years mediating workplace conflicts, our CEO & Founder, Dr Mike Talbot, presents an in-depth presentation on Workplace Bullying.

UK Mediation Exhibits at CIPD’s Annual Conference and Exhibition 2018

Scott McIver Articles, Media & Events

This past Wednesday and Thursday, we were pleased to once again exhibit at the CIPD Annual Conference & Exhibition. It was our twelfth consecutive year exhibiting at CIPD’s flagship event, which brings together HR and People Development professionals to share and showcase the latest industry trends and ideas. It was great to have the opportunity to meet and speak to new …

UK Mediation to Host Birmingham Mediation Showcases

Scott McIver Articles

On Friday 30th November, UK Mediation will return to Birmingham to host two more of our mediation showcase events! With a morning and an afternoon session held at etc. Venues Maple House, we will be giving attendees the opportunity to see mediation in action, as well as the benefits that it can have for disputes in your organisation. Hosted by …

The A-Z of Mediation: Trust

Scott McIver Articles, The A-Z of Mediation

As they enter themselves into a private conflict, mediators will always be striving to gain the trust of the involved parties. However, the parties not only need to trust the mediator, but also each other and the actual process of mediation too. After all, this will all be beneficial to what we are looking to achieve. For example, when trust levels are …

The A-Z of Mediation: Surroundings

Scott McIver Articles, The A-Z of Mediation

Conflict can be a scary thing. Individuals may be nervous about confrontation, worried about what other people might think, or perhaps apprehensive about knock-on effects. And, if you add in the process of mediation, which people usually have never experienced before, the fear can often be amplified. As such, we must take steps to make the environment as comfortable, safe, …

UK Mediation to Attend CIPD Annual Conference and Exhibition 2018

Scott McIver Articles

In just three weeks’ time, we will be exhibiting once again at CIPD’s Annual Conference and Exhibition. Joining other exhibitors in showcasing the latest HR trends and innovations, it will be our twelfth year in a row at the highly-regarded event. Held in Manchester on 7th and 8th November, it is expected to welcome around 4,000 attendees and over 200 exhibitors, …

The A-Z of Mediation: Reframing

Scott McIver Articles, The A-Z of Mediation

When we ask past learners about parts of our mediation training that they found particularly useful, REFRAMING is an area that always pops up. And it’s for good reason. Whilst it is a skill that has many applications throughout life, it is also one of the most important tools that mediators have at their disposal. It is used to lessen …

The A-Z of Mediation: Questioning

Scott McIver Articles, The A-Z of Mediation

As we’ve already covered LISTENING in our ‘A-Z of Mediation’ series, it is now time to look at another crucial skill that goes hand-in-hand and is equally as important – QUESTIONING. And, just like listening, a good mediator will use questions to draw out information, improve their understanding of the situation and, above all else, give the opportunity for all participants …

Webinar: Team Facilitation

James Watson Webinars

It’s rare to find a team that works well together all of the time. Find out more about how facilitation can help to get teams back on track.

The A-Z of Mediation: Patience

Scott McIver Articles, The A-Z of Mediation

Speak to just about any mediator and they will tell you stories of cases where their patience was tested to the absolute maximum – cases where the solution seemed so blindingly obvious that everyone in the world outside of the disputants might be able to see it. But, due to the fact that they’re so caught up in the conflict, they are simply …

UK Mediation Hosts London Showcases

Scott McIver Articles, Media & Events

Last Friday, we continued our run of mediation showcases in 2018 with two more events in London. Held at etc. Venues Fenchurch Place, the morning and afternoon sessions were designed to give attendees the opportunity to see mediation in action, as well as the benefits that it can have for workplace disputes. Led by Dr Mike Talbot, the event featured …

The A-Z of Mediation: Optimism

Scott McIver Articles, The A-Z of Mediation

Optimism is a hugely important attribute for a mediator to have. And, whilst it might not be one that springs to mind straight away, it is a trait that can have a massive impact on the mediation process. Most importantly, mediators must have faith and confidence in the process. After all, if they don’t think mediation can work, how can …

Conflict: Can It Be A Force For Good In The Workplace?

Scott McIver Articles

When we mention the word conflict, negative connotations almost always spring to mind. For example, we might picture two office workers gossiping around the water cooler, siblings arguing over who gets control of the TV remote, or a pair of neighbours threatening to cut down each other’s leylandii. However, depending on whether it is “constructive” or “destructive”, conflict can also …

The A-Z of Mediation: Non-Maleficence

Scott McIver Articles, The A-Z of Mediation

As we all know, even the smallest of conflicts can drag themselves out and rumble on for some time. During this, we can often get too involved and become stuck in our ways, to the point where we’re perhaps not even sure what started it all. More importantly, we can actually become quite “comfortable” in them too. We find ways of …

Mediation and Higher Education: Should Universities Enrol?

Scott McIver Articles

With students settling back into their accommodation and Freshers’ Week just around the corner, we thought it would be the perfect time to look at yet another industry that often benefits from mediation – the Higher Education sector. As many will be aware, being at university provides plenty of opportunities for conflict to arise. Students are herded into flats with complete …

The A-Z of Mediation: Miscommunication

Scott McIver Articles, The A-Z of Mediation

Unfortunately, miscommunications do happen. After all, most people have been in that regrettable situation where something we’ve said has either been misinterpreted or completely misheard. Often, it can be worked out straight away, but, on other occasions, it may spiral out of control and become a long-running dispute. And, as we all know, underlying conflict can severely damage the productivity …

The A-Z of Mediation: Listening

Scott McIver Articles, The A-Z of Mediation

There are not many situations in life that can truly be considered to have a win/win outcome. With regards to conflict and disputes, weighing up and balancing each side’s aims and objectives can be an especially challenging task, even for the most experienced of resolvers. Fortunately, this is where mediation shines. Contrary to other forms of resolution, such as arbitration …

The A-Z of Mediation: Keep It Simple!

Scott McIver Articles, The A-Z of Mediation

There are few things in life quite as simple as sitting down and having a conversation with someone. Whether it be small talk about the weather, or debating the meaning of life, the actual process itself is very straight-forward. However, mediation, on the surface, is no ordinary conversation. As a means of conflict resolution, it might actually look incredibly complicated, …

The A-Z of Mediation: Jokes

Scott McIver Articles, The A-Z of Mediation

Jokes and “banter” in the workplace are by no means a bad thing. After all, getting to know the people around you can often bring people out of their shells, promote collaboration and even boost productivity. In fact, in a recent survey, 76% of men and 56% of women said that they regularly participate in workplace banter to get to …