Webinar: Resolving Complaints in Housing, Healthcare & Higher Education

Scott McIver Videos, Webinars

More and more housing associations, universities, and healthcare providers are now turning to mediation to prevent costly and damaging complaints from spiralling out of control.

Whether it’s bringing in external mediators, or setting up their own in-house service for on-call resolution, UK Mediation has worked with dozens of organisations to implement mediation into their customer service practices.

In this webinar, we look at the types of complaints that these sectors often face, how these issues can be resolved through mediation, and the subsequent benefits that it can have for the organisation.

The presentation is hosted by UK Mediation CEO, Dr Mike Talbot, who also answered questions in one of our popular Q+A sessions at the end of the webinar.