Webinar: Mediating Customer Complaints

James Watson Videos, Webinars

It is fair to say that we all know what standard of service or quality of goods we would find satisfactory or acceptable. And if we do feel dissatisfied with a service or with a product that we have bought, most of us might well complain.

Most complaints can be resolved at an early stage, with both sides simply talking things through. A refund or replacement could be given, maybe accompanied by an apology and an explanation.

But when this isn’t enough and communication starts to break down, things can soon spiral downwards, and a dispute begins. This is when it can really help to call in an impartial third person, like one of our expert complaints mediators.

Join us for this webinar to discover how mediation can be used in these situations.

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You can also download the presentation slides.